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Jola has partnered with Tollring to deliver advanced call and conversation analytics, with recording, as part of its automated Direct Routing solution.
This means that Jola’s partners can now offer their customers access to real-time and historical reporting, secure call recording, sentiment analysis, transcription, and keyword-based conversation insights.
Ben Merrills, Jola’s CTO said: “Our partners will be able to offer these additional services on top of Direct Routing, allowing them to increase their per seat revenue.”
Craig Hoile, Head of Customer Growth at Tollring, added, “Jola’s innovative approach to Direct Routing makes it easy for partners to deliver compelling Microsoft Teams solutions to their customers.”
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