Masergy raises stakes with new SLAs

Masergy's new SD-WAN Secure SLAs include 100% service availability for cloud connections when architected for redundancy and 100% service availability for SD-WAN sites configured for high availability.

The SLAs also proactively and automatically credit clients after an availability SLA is not met; offer <1 millisecond of jitter (edge-to-edge): 100 percent in-sequence packet delivery (edge-to-edge); and five minute proactive outage notifications.

“Cloud application availability and network reliability are of utmost importance to enterprises because downtime results in lost productivity, lost revenue and lost time in resolving the issue, not to mention the time chasing down any credits the provider owes them," said Terry Traina, CTO, Masergy.

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