RingCentral ties up Dimelo acquisition

RingCentral has completed its acquisition of Dimelo, a cloud-based digital customer engagement platform. 

Vlad Shmunis, Chairman, founder and CEO of RingCentral, said: “Through our strategic acquisition of Dimelo we are continuing to strengthen and deepen our product portfolio of next-generation customer engagement solutions.”

Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics, added: “While most companies have an adequate contact centre solution in place to handle voice interactions, the same is not true for the ever-growing number of digital channels their customers want to use to communicate with them.

"The Dimelo solution will allow companies to move from siloed email, web chat, social media interactions and messaging of today to an integrated, context-rich digital customer engagement platform.”

Dimelo was founded in 2006 and is headquartered in Paris, France.

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