Comms Dealer

Mobile analyst firm Juniper Research estimates that the number of smartphone shipments exceeded a quarterly record of 250 million in Q3 2013, representing a y-o-y growth of almost 49% from Q3 2012, and q-o-q growth of 10%.

Samsung now accounts for a third of all smartphones shipped with an estimated 85 million smartphones - a record for the company. The company reported a 26% growth in profit, driven by an increase of smartphone sales in both Premium and Economy segments.

The iPhone accounted for one in seven smartphone shipments during Q3 2013, representing a quarterly growth of 8% from Q2 2013.

Juniper's latest research forecasts that Apple and Samsung will continue to dominate the global market, shipping 17% more smartphones in 2018 than were shipped globally by all vendors in 2012.

These top-end players are expected to continue to witness impressive growth next quarter due to seasonality, however Juniper expects a steady decline in growth thereafter especially in maturing markets.

At this point differentiation becomes vital to continued success, and the strategies used to achieve differentiation need to be different for maturing and emerging markets.

Juniper notes that increasingly vendors will be required to anticipate customers 'future needs', while at the same time creating 'new needs' that customers will find desirable. This will become of paramount importance as new customers become a scarce resource and vendor churn becomes a major factor.

Nokia shipped a record 8.8 million Lumia devices and nearly six million Asha smartphones in Q3 2013, together exceeding LG for the second time this year. LG maintained its smartphone shipment pace compared to the previous quarter, shipping another 12 million in Q3 2013, representing a 24% increases year-over-year.

BlackBerry's recent results - which run to a different financial schedule - are expected to see them ship just under four million smartphones in Q3 2013. In the three months to the end of August 2010, BlackBerry clocked up some 12 million smartphone shipments and more than $4.6 billion in revenues; in its most recent quarter, smartphone shipments had fallen to a paltry 3.7 million against revenues of less than $1.6 billion; the costs of sales were now exceeding the revenues earned.

Huawei, ZTE and LG together shipped over 37 million smartphones in Q3 2013, accounting for a combined market share of 15%.

Six Degrees Group raised almost £35,000 for HOPEHIV at its annual charity golf day on September 17th at Foxhills golf course, Surrey.

The event drew in more than 50 IT industry experts who clubbed together and raised over £17,000 for the charity. This sum was then doubled by 6DG, meaning the results came in well above par.

Six Degrees of Hope, the service provider's CSR programme was launched in 2011 to support HOPEHIV.

In the two years since its launch, Six Degrees of Hope has raised more than £125,000 for the organisation.

As part of the scheme, 6DG doubles any funds raised by its employees for Six Degrees of Hope. The golf day finished with dinner and a charity auction. Items offered for auction included a first class trip to Paris, tickets to see England v Argentina at Twickenham and two days of brand consultancy with Mr B & Friends Brand Consultancy.

Alastair Mills, CEO at Six Degrees Group, stated: "Whether our staff are organising formal events, fun quizzes or cycling across the country, at 6DG we are always looking for ways to raise money in the name of Six Degrees of Hope.

"We wanted to build on last year's golf day success by raising even more money this year and we are pleased to have had so many enthusiastic players on board. Several of our staff members have recently returned from a trip to Tanzania, where they volunteered at one of our projects so we know that the amount of money raised by just this one event will help to transform the lives of young people in many communities. We look forward to hearing more about the charity's continued success as a result."

Avnet Technology Solutions has announced the launch of its new CloudEnhance Programme in the UK aimed at helping business partners and managed service providers to maximise the opportunity around the growth in unstructured data.

Avnet will provide participants in the programme with a complete portfolio of simple, cost-effective and secure, service-based archiving solutions that reduce costs, simplify IT and minimise risk.

As part of the programme, Avnet will use its pivotal position in the channel to facilitate introductions between service providers and business partners to drive increased cloud opportunities for both parties.

Avnet's CloudEnhance Programme focuses on the largely untapped market for offering archiving as a managed service rather than the more traditional methods currently used to store large amounts of unstructured data, particularly in distributed and un-virtualised environments. As a result organisations will benefit from a non-disruptive, high performing approach to moving data into a cloud environment.

Sukh Rayat, senior vice president, north region, Avnet Technology Solutions EMEA, said: "As unstructured data proliferates organisations are re-evaluating their IT strategies. They need to deal with everything from increased performance and capacity requirements, rising power and cooling costs to regulatory pressures. More often than not, organisations are turning to cloud-based solutions to address their needs and with industry analysts predicting double-digit growth in the public cloud services market channel partners will need to act fast."

Nexus Telecommunications has been named Zen Wholesale Partner of the Year.

The award was presented to Rob Sims, COO at Nexus Telecommunications, by Zen's Managing Director Richard Tang.

Sims stated: "We are delighted to win Wholesale Partner of the Year for the second time. I believe this year's award is testament to how our two companies are working closely together having created a solid partnership".

Leanne Peasnall, Channel Marketing Manager at Zen Internet, added: "Nexus are consistently among our top performing partners, largely due to the way they have embraced our business connectivity portfolio to develop solutions for their customers."

The Cloud Industry Forum's (CIF) fourth annual research project into cloud adoption trends in the UK has revealed a lack of concern being paid to SLAs by end users when migrating to the cloud.

While this may be because they feel cloud providers are meeting their SLA commitments, a study by Queen Mary University has shown a myriad of problems with cloud SLAs. APM Group, the CIF's independent certification partner, has called on users to review SLAs with care, pointing to the CIF Code of Practice as a means to vet potential cloud suppliers.

The research, conducted in Q3 2013, polled 250 senior IT and business decision-makers to gain insight into attitudes, experiences and trends across the UK end user community.

Although concerns about data security and data privacy ranked highly among end users during the migration process, just one in five (20 per cent) stated that they were concerned about contractual liability for services if SLAs are not met.

According to Richard Pharro, CEO of APM Group, the CIF figures betray a lack of awareness as to the importance of cloud contracts when selecting a CSP:.

He said: "That just one in five of respondents cite concern over contractual liability for cloud services is a concern in itself. In the wake of recent service provider closures, such as that of Nirvanix, 2e2 and Doyenz, which were unexpected and left users and their data vulnerable, we would have expected this figure to be a good deal higher. As these cases attest, by failing to pay proper attention to cloud contracts, business may be putting themselves, and their data, at risk."

Organisations across the healthcare value chain are realising the potential of embedding machine-to-machine (M2M) technology into mobile health solutions.

Mobile network operators (MNOs) have already begun exploring this opportunity, developing M2M-enabled solutions for various applications including remote patient monitoring, medical asset tracking, and healthcare workflow organisation.

New analysis from Frost & Sullivan studies the success of two MNOs to reveal how telecom can build a stronger presence in the healthcare industry.

The research finds that after North America, Europe offers considerable growth potential for M2M in healthcare. Most European telecom operators have now dedicated M2M business units that focus on R&D, service development, and delivery. Frost & Sullivan estimates that M2M revenues of telecom service providers in Europe will grow to €2.6 billion by 2016, from €600 million in 2010.

"MNOs are well placed to participate in shaping future healthcare delivery as they own the essential communications infrastructure needed for mobile communications to become a core tool in the industry," said Frost & Sullivan Information and Communication Technologies Research Analyst Malgorzata Filar. "They have also built trust with their customers and can supply user-centric services."

Outsourcery has been accepted onto the G-Cloud 4 framework, a government programme committed to the adoption of cloud computing and delivering computing resources to the public sector through an approved seller marketplace.

G-Cloud 4 will be the fourth round of procurement of the government's G-Cloud framework, and Outsourcery, now an established member of the list of suppliers, has noticed that since the beginning of the programme, public sector organisations have become more decisive about moving to the cloud.

Piers Linney, Co-CEO of Outsourcery said: "Since we were first accepted onto the G-Cloud framework we have seen a huge increase in the number of public sector organisations looking to embrace cloud solutions and services.

"Through G-Cloud, the public sector has access to new efficient solutions without the huge capital expense. This means that they can make use of the most up-to-date solutions in the marketplace."

Along with other suppliers, Outsourcery is providing a range of cloud services and solutions, delivered from the Outsourcery O-Cloud, specifically full enterprise voice-enabled Unified Lync, SharePoint, Exchange and CRM, all via the G-Cloud's CloudStore online catalogue.

Linney added: "Being selected as a supplier for G-Cloud 4 is an important achievement for a number of different reasons - it helps us and our partners learn about the IT needs of the public sector and also gives us the confidence to know that we are going in the right direction in terms of the development of our offerings.

"This marks the next step for Outsourcery, our partners and all the public sector organisations which are taking a leap to better their IT systems."

Contact centre software company IT Sonix UK has added GeoDialing to its portfolio for contact centre management and appointment setting services.

The new tool has been designed to make it easy for users to book appointments in a routed, efficient way, said the firm.

When used with predictive dialling software GeoDialing allows contacts to be called automatically based on geographic location.

This means that the routes that are generated are efficient, smart and as closely routed as possible. Saving travelling time - sales people can be assigned more appointments per day, reducing fuel costs and your organisations carbon footprint.

The IT Sonix PredictiveDialer is geared to help businesses improve efficiency, the introduction of GeoDialing is a key benefit for users and businesses to increase efficiency rates by 20%", says Philip Moran, Sales Director for IT Sonix.

"This technology helps sales people manage their diaries more effective, attend more appointments, save time and fuel with the added convenience of it all being linked in real-time to their smart phones."

tIPicall and Virtual1 have formed a strategic partnership aimed at bringing down the cost of private SIP by using tIPicall's SIP infrastructure and SIP Exchange, Virtual1's plug-and-play SIP interconnecting platform.

With this agreement, the cost of deployment for resellers and end users will significantly reduce enabling SIP to be delivered over Virtual1's Ethernet network privately to tIPicall.

Neil Linter, Managing Director of tIPicall, said: "One of the barriers to mass SIP deployment has always been the lack of a guaranteed end-to-end underlying network to deliver the voice traffic.

"We've been working with Virtual1 since it created SIP Exchange and it has proven to be the best way to deliver SIP to end users.

"With this commercial tie-in, we can bring the benefits of their award-winning solution to our combined client base and significantly reduce the cost of deploying quality SIP."

Both tIPicall and Virtual1 are channel-only carriers with no direct sales teams and Tom O'Hagan, Managing Director of Virtual1, sees this as the natural progression of the Channel offering.

"If our partners want to offer a true replacement for ISDN, the quality has got to be as good and the pricing has to be better. With the tie-in between tIPicall and Virtual1 - this has been achieved."

Daisy Group has snapped up Indecs Computer Services and Indecs Computers for a cash consideration of up to £18m in a move that significantly extends Daisy's play in the IT services market.

The acquisition brings technical maintenance and support services for IT server and data cloud storage facilities and introduces multi-vendor specialisms for brands including HP, IBM, Cisco, Sun, Dell and Oracle.

In the 12 month period ended 30 June 2013, the combined unaudited management accounts of Indecs included revenues and EBITDA of £10.6m and £2.6m, respectively.

Approximately 80% of the revenues related to recurring maintenance revenues with strong free cash generation.

Indecs is expected to have in excess of £1m of net cash at completion and the balance of consideration will be funded from the Group's existing borrowing facilities.

Headquartered in Redditch, the business supplies services to a diverse customer base, from leading blue chip household names and public authorities to SMEs across the UK.

Daisy Group CEO Matthew Riley said: "Indecs represents a strong strategic fit and clear growth opportunity for the Group.

"Its multi-vendor specialist maintenance and support services further expand Daisy's IT services offering and give the Group the ability to support businesses on legacy IT systems as well as those investing in cloud solutions and cloud based data storage.

"I believe this exciting expansion of our Group's service offering, together with the cross selling opportunities for both Indecs and our existing customer base, enhance the Group's ability to deliver sustained growth."