Olive Communications has rolled out a multi-million-pound cloud-based contact centre and UC platform for business process outsourcer (BPO) Innovation Group.
The Mitel platform supports over 1,300 agents and 1,000 back office workers across the UK, North America and Australia, with South Africa planned to go live during 2019.
The system is located over multiple global data centres and delivered via a private cloud.
Olive Chief Executive Martin Flick stated: "Olive is continuing to outperform the market with our cloud and UC revenues growing organically by more than 25% year-on-year.
"As customers’ demands are changing in an increasingly fast paced and digitally enabled world the Olive team has proved it can meet those demands.”