Judith Felton has been appointed by CityFibre as Head of Service for its wholesale business, Entanet, leading the Service Specialists and Customer Service team.
She joins from Cadent Gas where she gained experience managing various IT transformation projects including the implementation of ServiceNow, a customer service management system.
Felton also worked for Vodafone in various customer service related roles, including Service Architect and Service Delivery Consultant.
She said: “I’m joining CityFibre at a truly exciting time as they continue to merge the operations of their businesses.
"As an employee who has been through a similar merger process in the past, my key objective is to utilise my previous experience to deliver a seamless transition for both our customers and staff.”
Rob Baynes, Chief Operating Officer, Entanet, added: “Judith will be instrumental to supporting the growth plans and in particular ensuring the scalability of our service.”