A life saving solution deployed by cloud comms provider Content Guru won the Vertical Application Solution of the Year gong at the 2019 European IT & Software Excellence Awards staged on 14th March at the Royal Garden Hotel in Kensington, London.
The award recognised the positive impact of Content Guru’s cloud contact centre platform, storm, which underpins the UK National Health Service’s (NHS) 111 non-emergency phone service.
"Following storm’s deployment most callers seeking assistance are now five times more likely to have their problem solved within NHS 111 rather than placing additional pressure on other services," said Martin Taylor, Head of Healthcare at Content Guru.
"NHS 111 has seen up to a 50%-plus reduction in the number of ambulances needing to be dispatched.
"Prior to storm, patients were routed to any available advisor with no ability to track repeat callers or prioritise a patient with a developing illness. The NHS’s use of storm is literally saving lives.”