8x8 adds AI capabilities to XCaaS Platform

8x8 has added real-time meeting transcriptions and smart summarisations to the AI feature set of its XCaaS platform.

The update also brings follow up action items for enhanced collaboration during and after meetings.

This highlights a focus on delivering AI-driven contact center and unified communications solutions to improve productivity and efficiency. 

Hunter Middleton, CPO at 8x8, said: “Our continued AI-led innovations are motivated by our desire to provide technology and solutions that make customer engagement, communication and collaboration efforts more effective and efficient.”

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