A new AI-powered receptionist is eliminating missed calls and unlocking £9m in new patient value for UK healthcare, thanks to Wildix and RoboReception’s joint rollout across 65 dental practices.
The results from the AI rollout is reshaping patient access and practice economics, and since May 2025, the joint 24/7 AI receptionist has answered over 50,000 patient calls with zero missed, converting them into £9m in new patient revenue and returning more than 2,000 hours to clinical care.
Delivered with Wildix reseller Focus CX (a division of Focus Group), the rollout shows how agentic voice automation can relieve frontline pressure, improve the patient experience and deliver measurable value for practices.
Missed calls remain one of healthcare’s hidden drains, and over a third of new patient calls go unanswered and most of those patients never call back - those who do get through often face long waits and low booking rates, leaving practices with lost revenue and patients without timely care.
Founded by practicing dentists, the Wildix-RoboReception was created to solve the front-desk problem they faced daily, and combines Wildix’s secure, scalable UCaaS platform powered by Wilma AI and RoboReception’s dentist-designed Agentic AI workflows.
Unlike traditional systems, it gives practices full oversight: teams determine when AI engages, when human intervention is required and how records are updated, with seamless escalation to a live agent at any point.
Dr. Grant McAree, Co-Founder, RoboReception said: “We built RoboReception as a controllable system created by clinicians for clinicians.
“Together with Wildix, we’ve proven AI can work hand-in-hand with staff, giving practices back control and patients the access they deserve.”
Measured impact since rollout (May 2025, across 65 practices) shows that 50,000 calls were answered calls with zero misses; more than 2,000 staff hours were returned to patient care; nearly £700,000 in new patient value has been captured since launch; with £2m projected in year one and £9m in lifetime value; and 96% of calls fully resolved by AI, with only 4% escalated to staff.
The AI system also meant that late cancellations were cut by 75%; and 500 new patients booked monthly; with booking rates rising from 18% to 70%.
The system replaces fragmented front-desk tools with a single, integrated platform that connects directly to patient records, CRM systems and scheduling software to book appointments, update records and transfer calls in real time.
Expansion is already underway to more than 500 practices worldwide, including in Ireland and Australia.