In January this year Tri-Line appointed a dedicated Cisco Account Manager following an increase in deployments of the company's TIM solution on Cisco platforms.
No longer a Tri-Line end user customer, Jamie King wasted no time in leveraging his deployment experience gained while managing projects such as South East Water's migration of 2,100 users across eight sites onto Tri-Line's TIM Enterprise platform.
On joining Tri-Line from South East Water King said: "My remit when joining Tri-Line was principally to simplify the task of deploying any TIM solution on any Cisco deployment."
Great strides have been made since his appointment, according to King. "We've successfully completed the rigorous Cisco IVT testing with 100% rating and simulated a Cisco customer environment in our own lab," he said. "We now have the Cisco Unified Communications Manager (CUCM), Cisco Unity Connect (CUC), Cisco Unified Presence Server (CUPS), Cisco Unified Contact Centre Express and Enterprise (UCCX and CUCE) and Cisco Unified Communications Manager Express (CUCME) installed here."
Tri-Line also fully integrates with the Cisco Unified Communications Manager via a Cisco API called AXL. "This enables TIM to sync all the objects within UCM, for example, devices (handsets and soft phones), UDP (User Device Profile - Hot desking) and trunks," said King. "This reduces administration and setup time. For a prospective customer this means that the product can be deployed and configured in minutes, even across large multi-sites with thousands of users. AXL also allows TIM to know what device a UDP is logged into as well as MAC address, IP address etc."
Tri-Line's Commercial Director, Kay Tobin, commented: "We were keen to appoint someone who understood the requirements of a Cisco user from a customer's perspective, so who better than a long-standing customer who's experienced a large Cisco deployment with TIM Enterprise."