Workforce Management

  • Content Guru rounds out WFO offering

    Content Guru has completed its workforce optimisation (WFO) offering with storm workforce management (WFM), a contact centre scheduling tool designed to improve agent experience.

  • Traditional mindset stymies WFM potential

    The business advantages of cloud-based workforce management (WFM) software will only be fully realised if IT and business leaders 'break free from their heavily on-premise mindset’, according to Co
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