The telecoms industry is forever changing and that is why we have our agony uncle and channel expert James Drake here to answer all your channel queries and industry issues. James is the Managing Director of Eclipse Wholesale, a channel-first connectivity and comms distributor that offers market-leading services throughout the UK. With over 30 years in the business who else is best placed to answer all your burning questions?
Take a look below for this month’s most sought-after queries…
Q1. My customers can only get ADSL. What do I offer them with the switch off fast approaching? Judith, Newcastle
A1. Engagement is key. Speak to your suppliers about SOTAP and keep you informed about the Full Fibre roll out. Alternatively speak to a Channel Aggregator who may offer alternative network suppliers.
Q2. What is the difference between Fibre and Full Fibre? Robbie, Doncaster
A2. Fibre, FTTC, and Superfast all relate to fibre to the cabinet. A copper/fibre hybrid product, Full Fibre is fibre to the premises.
Q3. How does IoT differ from a standard Mobile SIM with a data bolt-on? Michelle, Belfast
A3. Internet of Things (IoT) mobile SIM cards are specific data services, usually offering a static IP address and no voice service.
Q4. Some industry experts are predicting several products have now peaked. Is it all just churn? Scott, Leeds
A4. The telecoms industry has always been proactive in its approach to proposing new products to customers. Some may call that churn, but great opportunity still presents itself. Get out there and smash it!
Q5. My company resells Broadband and we raise invoices via an accounts package. Is there a more efficient way to bill? Gareth, Liverpool
A5. Well Gaz, a more efficient way would be to utilise billing software to allow you to import raw data, reconcile your supplier invoices and raise consistently great bills.
Got a question or would like to find out more about Eclipse Wholesale?
Get in touch here: https://www.eclipsewholesale.co.uk/newsinsights/channel-corner-with-james-drake/
0344 243 5555