Research

  • 2024: The year for MSPs to optimise growth

    New research by Comms Dealer sister company IT Europa  has drilled down on the critical factors behind the runaway

  • Cybersecurity a struggle as businesses modernise

    According to Zen, 41% of UK business leaders think security is their biggest challenge day-to-day as 81% cite issues with the existing communication and collaboration tools.

  • Kaseya survey benchmarks MSP drivers

    Subscription-based managed services are the top revenue generator for MSPs according to executive respondents of a Kaseya survey (68 per cent). It is the second most time-consuming activity according to 43 per cent of technicians.

  • Partner use on the rise, finds GoTo

    GoTo’s 2023 IT Priority report finds a 55% increase in the use of the channel in the past year, with 44% of businesses preferring a partner versus 27% going directly to the solution provider for new business communication and IT support tools.

  • Agility key to deliver anticipated tech growth

    Despite economic uncertainty, 72% of tech leaders plan to grow revenue in 2023, according to Gartner, Inc. Nearly half believe they will be able to outperform their competition this year.

  • CX focus to drive cloud consolidation, finds 8x8

    IT leaders (57%) see cloud communications as the technology that will have the biggest impact on their customer experience, ahead of artificial intelligence (55%), and the Internet of Things (53%).
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