Onecom customers can now make their own call on any broadband issues following a partnership between the Hampshire comms provider and Highlight, which gives customers full visibility into network performance and application services.
Highlight is available for use on Onecom's basic broadband and Ethernet network monitoring and reporting, with an advanced Ethernet-plus service for application level visibility.
Marcus Alves, Head of Service Operations, said: “We have many customers who are keen to have visibility of their estates.
"Currently, if they struggle for bandwidth they have no way of knowing if they are maxing it out or if a specific application is causing an issue. Highlight will open their eyes and allow for full diagnostic capabilities.”
Onecom has a network of regional offices with over 400 staff serving more than 100,000 customers across the UK and internationally.