Horizon Capital-backed Sabio's acquisition of Madrid contact centre CX whizz Team Vision adds scale and presence to its Spanish expansion campaign. Team Vision was set up in 2003 and is a Genesys Partner.
Sabio CEO Jonathan Gale said: “By combining Team Vision with our existing business in Spain we have established critical mass in enterprise and CCaaS technologies.
“The move supports our objective to combine our own technology with that of our partners, bringing AI powered self-service and channel agnostic customer engagement solutions to our clients."
Sabio’s bid for greater geographic coverage includes the acquisitions of SaaS solutions provider Rapport in March 2017, DatapointEurope in July 2017, Bright UK in March 2018, flexAnswer Solutions in Singapore in December 2018, and Spain-based Callware in January 2019.