Sabio's presence in the European CX market has strengthened following the acquisition of one of Europe’s key Genesys Cloud partners.
The addition of Paris-based Coverage Group brings significant scale to Sabio's French operations.
The transaction also adds Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft technology partner status.
“The acquisition is a massively important strategic addition for Sabio Group and our customers in a number of ways," said CEO Jonathan Gale.
"It means we have now built a substantial presence and customer base in France, it further strengthens our expertise and our relationship with Genesys and Avaya and most importantly it brings a fantastic team and set of customers into the Sabio Group.”
Coverage Group CEO Julien Jardin added: “With organisations across France increasingly looking to take advantage of the latest public cloud and AI-powered self-service technology, it’s a great time for Coverage Group to join with Sabio Group and provide a stronger proposition."