MaxContact completes FPE backed MBO 

Manchester-based CCaaS specialist MaxContact has undergone an MBO led by CEO Ben Booth and backed by growth investor FPE Capital. 

Booth and the management team developed the MaxContact SaaS contact centre and CX platform and each invested alongside FPE. 

The company has a strong presence in the BPO, financial services and utilities verticals. 

FPE’s backing marks the first outside investment in the business and sees a full exit for the founder family shareholders. 

Lars Pedersen, current CEO of fellow FPE investment Questionmark, has joined the board as Non-Executive Chairman.

Booth commented: "FPE has experience in technology, SaaS in particular, and we will accelerate our product roadmap and invest in go-to-market capabilities.”

David Barbour, Managing Partner at FPE, added: “Our focus is on investing in companies operating in large markets that are experiencing change, and where we can help the management team to accelerate their growth rate. 

"The case for brands to improve their customers’ experience and scale their own operations by moving to a cloud native solution such as MaxContact’s is proven. We will be supporting Ben and the management team in capitalising on that trend in the coming years.” 

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