Unified Communications Provisioning & Support

Manchester, UK (On-site | Full-time | Permanent)

Monday to Friday, 9:30am – 6:00pm

Are you passionate about delivering top-tier telecoms support and being part of an innovative, growing company? Alfonica, an Ofcom-registered telecoms provider, is seeking a motivated and detail-oriented individual to join our Unified Communications Provisioning & Support team based in Manchester.

At Alfonica, we work closely with all major UK networks and carriers to deliver cutting-edge telecom solutions. With a strong product portfolio spanning Hosted Telephony (VoIP), Connectivity and Unified Communications, we take pride in offering exceptional service tailored to our clients’ needs.

In this desk-based role, you’ll be responsible for:

• Diagnosing faults and managing resolutions efficiently across a wide range of telecom services.
• Understanding customer needs and guiding them through implementation.
• Liaising with suppliers and escalating technical queries where appropriate.
• Provisioning telecom products and services accurately and promptly.

What we’re looking for:

• Experience in a telecommunications support role.
• Solid technical understanding of telecom systems; familiarity with Asterisk-based phone systems is a bonus.
• Strong multitasking skills and the ability to perform under pressure.
• Excellent communication skills and a professional telephone manner.
• A proactive team player with a keen eye for detail and organisational skills.
• Committed to confidentiality and maintaining high standards of customer service.

Why join Alfonica?

You’ll be part of a forward-thinking team where your input is valued, and ongoing training is provided to support your growth. This is an exciting opportunity to build your telecoms career with a company dedicated to staying ahead of the curve.