Internal Account Manager


About the Job: 

This is an office-based role within the Nottingham office, although we do allow the ability to work from home when required. The main purpose is to manage a base of Jola’s resellers, keeping them up to date on new products and developments and train them on how to use our portals. You will also assist the partner with identifying opportunities and helping them be successful selling the Jola product set. This role also requires you follow up assigned leads, perform prospecting and sign up and onboard Jola’s partners.

Duties and Responsibilities

Demonstrating and training

  • On-ramping of new partners to get them selling Jola products.
    Training of new products to your assigned accounts as they are launched.
    Following up on assigned leads and prospects.
    Assisting partners and their teams to identify opportunities, providing commercial and product support.

Joint selling

  • Teams webinars and conference calls with partners.

Planning, administration and personal development

  • Responsible for updating accurately partner and prospect databases.
    Follow up actions from meetings and training.
    Participate in internal training at least once a week.

Critical Success Factors

Critical Personal Attributes

  • Demonstrate and live Jola’s core values.
    Ability to work to deadlines and work under pressure.
    Ability to work unsupervised and plan own time.
    Excellent written and verbal communications.

Knowledge and Skills Requirements

Education and Qualifications:

  • Educated to degree standard or proven achievement in an identical role.


  • Experience with: Word, Excel, PowerPoint and CRM systems.
    At least three year’s sales in similar role.
    Proven track record of selling Comms / Mobile and developing Accounts in the Channel.

Skills / Aptitude:

  • Excellent organisational skills. Tenacity, drive and focus.
    High attention to detail.
    Ability to learn products, systems, process and technology quickly.


Must be willing to work away from home for several days at a time if necessary.

Other General Information

  • This job description is not designed to be a complete and exhaustive list of all required duties/tasks.
  • All employees are expected to carry out any reasonable request from management in order to support business needs.
  • The jobholder is empowered with the necessary authority to make decisions appropriate to the execution of the responsibilities and tasks outlined above.
  • The jobholder is expected to follow relevant policies (including the company’s security policy and health and safety policies and procedures), procedures, handbooks and work instructions, and report to the appropriate manager if objectives cannot be met, or a problem occurs.
  • In line with the company’s business continuity plan policies and practices, the company reserves its right to require employees to undertake any previous and relevant business critical job duties to ensure business continuity during emergency situations.
  • Job descriptions are subject to change from time to time. If a job description is changed an updated version will be provided in writing to the employee.
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