Demand for outsourced inventory management services is forecast to intensify and is reflective of the lasting shift to home working, according to Rob Cunnane, MD of engineering and repairs firm Multimessage.
"It’s increasingly clear that WFH isn’t going to end with lockdown," he stated. "But the importance of efficient processes remains vital to performance and profitability. One solution to reduce the need for a warehouse, on-site staff and all the associated costs is to outsource to a specialist provider."
Cunnane noted that many of Multimessage's customers have already called on the firm to manage their inventory in its warehouse, while at the same time looking to improve their SLA performance and extend geographical reach.
“Managing inventory to support customer faults is sometimes overlooked, often relying on engineer spares and purchasing urgent parts from distributors or resellers of refurbished equipment," added Cunnane.
Multimessage's professional services include the management of voice, data and networking inventory to support maintenance contracts.