SIP telephony specialist Yealink UK is to launch a dedicated sales and support function for ITSPs having recruited former Counterpath EMEA executive Peter Holland to lead its VoIP provider business.
The new Yealink ITSP Partner Programme will be officially unveiled at London's Connected Business Expo next month (Olympia, March 4th-5th 2014). It will offer enhanced support and preferential pricing packages to ITSPs operating in the UK's hosted voice space, including on-site and remote interoperability resources plus free product and technical training and, provision of own-branded manuals and literature.
Because Yealink handsets have a return rate of just 0.01 per cent, the company is also introducing an advanced product replacement service. This will mean that replacement equipment will be made available to the ITSP free of charge allowing the ITSP to immediately send replacement items.
Holland brings over 30 years telecoms experience to Yealink having joined the industry as an apprentice with BT in the early 80s. He has held UK and European channel, distribution and direct sales roles at Newbridge Networks, Alcatel, Huawei and Counterpath Corporation, where his responsibilities included leading business development in the service and hosted voice provider markets throughout EMEA.
Holland said: "It's an exciting time to be joining Yealink . Having worked hard to develop and support a reseller network across the UK and Ireland the time is now right to offer dedicated resources to ITSP and hosted voice service providers.
"Yealink fully appreciates that this is a sector which requires specific support expertise, dedicated resources and real margin generating opportunities. We know we need to provide a compelling proposition to ensure our kit is embraced within, and adds value to, ITSPs approved product portfolios. That is exactly what the Yealink ITSP Partner Programme has been designed to deliver."
The package offered under ITSP Partner Programme will include-plug and-play pre-programming of devices so that they automatically connect to a Yealink server which will identify MAC addresses and automatically redirect to the relevant ITSP's provisioning server.