Tollring has won a three year contract to provide BT with call analytics products on the telco's Wholesale Hosted Centrex (WHC) platform.
The cloud-based iCall Suite will be deployed to customers on the WHC 2.0 version of the platform from June 2016, offering resellers a call reporting and analytics solution that provides historical reporting and trends, along with live events such as user presence, queue statistics, agent status and call answer times via customisable wallboards.
Steve Best, MD for BT Wholesale Products, said: "BT Wholesale resellers will be able to build high value call analytics and wallboard products into their WHC 2.0 offering which will help differentiate their proposition, increase their competitiveness and help drive new recurring revenues."
Tollring MD Tony Martino added: "iCall Suite offers security, scalability and flexibility which will complement BT Wholesale's multi-channel route to market."
Tollring is an approved BroadSoft Interop Partner and with a product roadmap aligned to BroadSoft's own development strategy, its products and services are continuously tested and proven on the BroadWorks platform.
Pictured: Oli Barker, Head of IP and UC at BT Wholesale with Tony Martino