Saga, the provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.
In addition to providing 24x7x365 coverage for Saga's existing Avaya technology estate, including the core Avaya Aura Communication Manager platform, Sabio's Enhanced Support approach will feature its advanced Monitoring-as-a-Service offering to enable more proactive service management.
Sabio will also work in partnership to drive the development of Saga's customer engagement technology roadmap, helping the business to ensure that customers continue to benefit from the highest quality of service.
"The customer is at the heart of Saga's approach, so it's critical that our contact centre infrastructure keeps performing optimally," said Simon Godfrey, Head of IT Operations at Saga.
"In selecting a new support partner we wanted an organisation that not only had an in-depth understanding of our Avaya technology, but could also help to shape our next generation customer contact strategy."