Red Box Recorders has linked up with Mitel to integrate its voice and data recording solution with the vendor's contact centre communications system.
The latest version of the Mitel MiContact Center Enterprise Edition is designed to operate seamlessly with the Red Box Quantify Recording Suite and enable the quick and easy retrieval of calls.
A Third Party Call Recording Connector has been developed to link Red Box's software solution with Mitel MiContact Center Enterprise Edition to provide direct access to call recordings from within the system's historical lifecycle reports.
Red Box utilised the Mitel Computer Telephony Integration (CTI) Developer Toolkit to integrate the technology to deliver enhanced functionality and support the needs of contact centre owners and operators.
Chris Courneya, Vice President and General Manager of Mitel Contact Center, said: "Business contact centres increasingly represent the front line for customer engagement, satisfaction and loyalty. This integration with Red Box enables us to further enhance our contact centre capabilities and deliver a high-performance and efficient solution for customers."
Lee Jones, CEO of Red Box Recorders, added: "Contact centres are looking for simple and flexible tools to gain competitive advantage by achieving a wide range of business and operational benefits including mitigating risk, enhancing customer satisfaction and loyalty, increasing productivity, reducing costs and ensuring legislative compliance."