Gamma opts for Highlight monitoring tool

Gamma has given enterprise customers real-time visibility into the performance of their communications, including voice, data and mobility services.

The move follows a link up between Gamma and Highlight, the provider of monitoring services.

Gamma MD David Macfarlane said: "In the past we had one monitoring tool for our broadband environment and another for our Ethernet services, but were missing the ability to monitor our customers' applications.

"We now use Highlight internally to monitor the infrastructure and applications across our customers' environments,and we share the same tool with customers so they can see how everything is performing.

"No information is redacted and all data is real-time, so customers can hold our feet to the fire to ensure they get the services they expect."

In practice, if Highlight identifies an issue a ticket is raised on Gamma's platform for an engineer to take action.

"Highlight has enabled Gamma to move up the value chain in terms of the management information it gives to customers," added Macfarlane.

"We're layering Highlight on to our products so channel partners can also see the value. They will be able to monitor and share Highlight with their customers who use Gamma infrastructure.

"Going forward we want to have more application visibility to deliver greater detail into the quality and responsiveness of the applications."

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