Vodafone has published its Q4 FY25 financial results, which reveal the mobile network and UK ISP has increased its fixed line broadband base growing to 1.61m customers, by a strong additional 61,000 – results in line with expectations.
Over the past two years, Vodafone has changed, with improved customer satisfaction across its markets, and the UK achieving the company’s “best ever” results.
In the UK, the company reported strong customer experience and Adj. EBITDAaL performance, with total revenue increasing by 3.4% to €7.1 billion due to service revenue growth and the appreciation of GBP:EUR.
In terms of its UK fixed broadband services, the operator reported more growth, with a total of 227,000 across the whole year – a quarterly addition of 61,000 customers – partly due to being widely available across both Openreach’s and CityFibre’s national networks. The provider now covers a total of 19.4m UK households with gigabit speeds, an increase from 18.4m last quarter.
The company also delivered significant improvements in customer experience this year with an increase in mobile consumer contract customer base of 117,000, which was partially offset by large low-value contract disconnections in Business and a reclassification of part of the mobile customer base to IoT, with the total contract customer base increasing by 7,000 in FY25.
Finally, Vodafone saw its quarterly UK service revenue reach €1,489m, down from €1,507m in the previous quarter.
The results are in line with expectations and growth outlook, and Margherita Della Valle, Group Chief Executive commented: “Since I set out my plans to transform Vodafone two years ago, Vodafone has changed.
“We are seeing the positive impact of our drive for customer satisfaction in all our markets – most noticeably in the UK and Germany – and we have delivered strong operational improvements across the business. This period of transition has repositioned Vodafone for multi-year growth.”