Avaya furthers integration with Google Cloud 

Avaya has furthered its integration capabilities with Google Cloud Contact Center AI, enabling the vendor to embed Google’s machine learning within Avaya contact centre tech, making for easy integration of AI capabilities regardless of channel, said the firm. 

“Partnering with Avaya helps us deliver on our goal to make the contact centre experience easier and more efficient,” said Rajen Sheth, Director of Product Management at Google Cloud. 

Chris McGugan, Avaya Senior Vice President, Solutions & Technology, added: “We continue to expand our AI-enabled solutions as well as our cloud offerings. 

“By bringing these innovations to market for Avaya customers and partners, we enable them to make every customer interaction more meaningful and insightful, and more productive for their businesses.”

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