Avaya has launched new cloud services following a collaboration with VMware.
The enterprise-class hybrid cloud services for customer and team engagement leverage the VMware vCloud Air platform to deliver a flexible approach to implementing solutions that seamlessly bridge private and public clouds, said the vendor.
Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model.
"This new set of cloud services from Avaya provides additional flexibility and cost efficiency to enterprise customers who want to take advantage of a public cloud model for our customer and team engagement solutions," said Joe Manuele, vice president, SI/SP, Alliances and Cloud, Avaya.
"Avaya and VMware provide a services solution that extends strategic investments in private cloud unified communications and contact centre applications with the flexibility and reliability of a public cloud platform."
Ajay Patel, VP Application Services, vCloud Air, VMware, said. "VMware vCloud Air becomes a seamless extension of an enterprise customer's private cloud, allowing critical applications to be moved between cloud environments, and delivering on the operational, technical and licensing requirements of enterprise customers."