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Ovum previews major IT Services issues for 2009 with ‘The Ovum Eight’

The impact of the slowing economy on BPO business models, the convergence of IT and telecom services, and the continued importance of quality and security are among the top issues IT service providers will face in 2009, says a new report from IT consulting firm Ovum.

Freedom appoints new Head of Marketing

Freedom Communications has appointed Clare Frost as its new Head of Marketing. She joins from COA Solutions, an ERP provider for mid-market services organisations, where she was corporate marketing manager for eight years.

COLT launches new partner program

COLT has launched a new partner program aimed at resellers selling to SMEs. Called Community, the scheme offers a set of tools and initiatives and places the whole value chain online, from leads and opportunities through to order tracking and account management.

Comms recruitment market remains strong

Despite news of job cuts in the telecoms sector the recruitment of sales and engineering professionals is an active market with some skills in hot demand.

Highnet set to provide businesses with superfast broadband

Inverness-based Highnet is set to provide businesses with superfast broadband services in a package that includes a voice line free of charge.

Northern Ireland telco connects to OpenReach EMP platform

Northern Ireland-based Consumer First Telecom has gone live on ISDN 30 and PSTN on the OpenReach EMP platform, connecting to OpenReach for ISDN 30 using Singularity's Wholesale Line Rental 3 solution.

CTI Group lifts the curtain on Analysis 7

CTI Group has lifted the curtain on Analysis 7, the latest release of its bill analysis tool.

Andy Wilson, CTI Group's VP Sales and Marketing comments: "Analysis 7 allows telcos to add value beyond tariff competition by giving a more granular breakdown of customers' use as well as improving their ultimate dialogue and relationship with the end users.

Disruptive UC software available free to organisations worldwide

Unison Technologies claims to have launched a 'major threat' to Microsoft Exchange by rolling out a free sponsor-supported unified communications platform.

With 4,000 companies already testing Unison Server and Unison Desktop in beta, Unison is now publicly and freely available as an alternative to MS Exchange or Google Apps.

GoHello adds phone system features to Allmobile with free widget

GoHello has introduced a free widget that extends the ALLmobile solution to desk workers. The application, called MyGoHello, has an interface that allows users to manage, transfer or group calls, as well as other standard telephony features plus more advanced features such as Mobile Click-to-Dial, Mobile Click-to-Text, Group call management, status and presence.

Toshiba bucks trend and makes strong gains in its core 2-50 extension market

tim_webbToshiba's Business Communications Division (BCD) has gained a firmer foothold in its core 2-50 extension market with Q3 08 sales bucking the trend. MZA analysis shows Toshiba generated the largest rise in the 2-10 extension segment of the non-BT market in Q3 2008 compared to Q3 2007, with market share increasing by 3%.

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