Leeds-based Pure Technology Group has secured a London foothold in response to rising
The rise of AI in the contact centre will lead to a new generation of 'supercharged agents with additional skills', according to 8x8 Vice President of AI and Machine Learning Ali Arsanjani.
ITS Technology Group is a founding member of Tameside Digital Infrastructure Cooperative (TDIC) which will deliver pure fibre connectivity to businesses and residents across the borough.
Cisco is working with international TV and broadband company Liberty Global on a project that aims to transform its customer service experience across EMEA.
Connectus Group has bagged Doncaster-based Eximus Solutions for an undisclosed sum.
Openreach has unveiled 59 new locations that will benefit from ultrafast broadband, adding to the existing 46 locations around Britain. Ultrafast broadband includes Gfast and FTTP.
Ribbon Communications has signed an agreement to acquire Edgewater Networks, the specialist in Network Edge Orchestration for the SME and UC market.
Daisy CEO Neil Muller has quit following glitches in finding a buyer. Founder Matt Riley has taken control.
Daisy has snapped up its second wholesale partner in less than a week, this time Portsmouth-based reseller DV02.
Former BT Wholesale Client Director David Hatley has joined TalkTalk Business as Account Director bringing experience in leadership, strategy and growth across large accounts and contracts.