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Unicom promotes Emma Scullion to Customer Services Manager

Manchester-based Unicom has promoted Emma Scullion, 26, to Customer Services Manager. She has a degree from Salford University in Business Studies and has worked for Unicom for 12 months. During that time Scullion has been promoted twice. She previously worked at a legal advice bureau and had also spent six months in America travelling around.

Retell launches FMC call recording solution

Call recording specialist Retell has launched a new recording solution that offers customers mobile phone call recording integrated with their landline recordings.

FCS launches new Installer Training and Accreditation Scheme

The Federation of Communication Services (FCS) has launched a new Installer Training and Accreditation Scheme (FITAS) aimed at installers of all types of communications equipment into vehicles. The quality assured accreditation scheme goes live in January 2009.

Logicalis urges industry to adopt ‘Tweak-onomics’

With businesses facing economic uncertainty and freezing or shrinking IT budgets becoming a reality for many, international IT solutions provider Logicalis has called upon the IT industry to share its knowledge and expertise in order to provide much needed advice and tangible cost-saving actions to IT departments.

Alcatel-Lucent launches free Train & Gain partner training initiative

Alcatel-Lucent has launched a free Train & Gain partner training initiative, designed to help business partners up-skill in order to beat the credit crunch.

COLT appoints Detlef Spang as MD of its Major Enterprise division

COLT has appointed Detlef Spang as the Managing Director for its Major Enterprise division, following the departure of Brady Rafuse for personal reasons.

Gamma Telecom switches to dedicated fibre with Geo

Geo, a provider of dedicated fibre networks, has won and implemented a contract worth £40,000 over thee-years for a fibre ring with Gamma Telecom.

Telappliant gains interoperability with Aastra IntelliGate IP PBX

Telappliant, provider of end-to-end VoIP business solutions and an operator of its own VoIP network, has achieved interoperability with Aastra's IntelliGate IP PBX range and its VoIP network - VoIPtalk.

Changes in UK regulation create new revenue opportunities

Resellers with customers in the financial services sector have an opportunity to engage in meaningful dialogue and create new sales as a result of strict new rules introduced by the FSA and OFT.

Mortgage, Loan and Insurance providers, for example, can now lose their trading licence if they do not meet tough new quality standards - and provide evidence of transactions.

CTI group has unwrapped SmartRecord Go

CTI group has unwrapped SmartRecord Go, a new premise-based call recording solution designed for resellers addressing the needs of smaller businesses.

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