Syndicate content

TeleWare lifts curtain on app-based compliant call recording

TeleWare has unveiled an app-based offering for compliant call recording.

Re:Call has been created in response to customer requirements ahead of 2018's incoming General Data Protection Regulation (GDPR).

Avaya puts AI at the centre of contact centres and UC

The new A.I.Connect initiative launched by Avaya aims to accelerate the development and application of AI in contact centres and UC applications.

SPBE billing error: 'CPs in no mood to go through this again', says FCS CEO

The FCS has issued an update as it seeks a swift resolution to a late billing error made by Openreach for Special Phone Book Entries (SPBEs) that has left many CPs owing thousands. This issue is a re-run of a similar episode in 2012 when Openreach included a high volume of back dated charges for SPBEs going back several years.

Nimans staff get into the spirit of Halloween

A Halloween inspired theme day put Nimans' Manchester HQ in high spirits as staff dressed up in scary costumes and took part in ghoulish party games, including a Murder Mystery challenge. The day was declared a ‘spooktacular' success, raising hundreds of pounds for a local school.

UK still top destination for Silicon Valley investors

Despite Brexit the UK remains the leading European destination for Silicon Valley investors, with British tech companies raising more venture capital from Bay area VCs than any other European country, according to data released by London promotional body London & Partners, which says 2017 has already seen a record $1.13bn raised.

Proxama CEO John Kennedy resigns: Mark Slade steps in

Proxama CEO John Kennedy resigned from the business late last month and was replaced by Mark Slade who joined the Board earlier this year and headed up the Location Sciences division.

Computacenter continues growth with Q3 revenue spike

Computacenter's momentum continues with Q3 revenues up 27% to £931m. Group services revenue grew 15% while supply chain sales were up 33%. The company reported overall revenue growth of 8% to £335m. Germany was the star performer with a 40% revenue jump to £453m.

Snom reports 2017 H1 strong growth

Berlin-based IP telephony company Snom witnessed a 21% turnover hike in Europe during H1 2017 and forecasts continued growth for the second half of the year.

Oracle witnesses strong performance in SaaS business

Head of UK&I Alliances & Channels for Oracle, Simon Hill, has confirmed strong growth in the company's SaaS business. "It is all about deployment and execution now," he stated.

Hill noted that the cloud business is growing circa 50% each quarter. "The channel focus remains on taking existing partners to the cloud, as well as adding new partners," he added.

Key appointment boosts Liquid Voice's international ambitions

Liquid Voice's international ambitions have been underscored by the appointment of Sean Gallen as APAC Sales Manager.

He brings 25-plus years experience of the contact centre market and joins from Cyara, a provider of customer experience testing and monitoring solutions.

Syndicate content