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Success of chatbots depends on blend of AI and human qualities

The activities and technology investment decisions of AI service providers runs counter to the needs of the market, according to software firm Amdocs.

Research by Forrester Consulting on behalf of Amdocs concludes that AI developers are not giving enough thought to the basic requirements of customers.

Intronis rebranded as Barracuda MSP

Barracuda Networks is rebranding its acquired Intronis business as Barracuda MSP, tightening its focus on managed service provider partners.

The company's MSP business has increased billings and expanded its partner base by 25% over the past two years, it says, as well as moved into the European market.

Baron ticks off another 'dirty dozen' charity challenge

Hats off to Nimans Business Manager Scott Baron who completed the National Three Peaks challenge, climbing the highest peaks in England, Scotland and Wales within 24 hours (Scafell Pike, Ben Nevis and Snowdon).

Recruiter technology falling down on the job

Recruiters are falling down on the job when it comes to implementing the technology they need to operate more efficiently, according to a survey of 500 recruitment consultants.

The study was commissioned by 8x8 and its results point to a 10 hour waste of time each week per average consultant.

Comms Vision Convention speakers announced: MIT's Andy Lippman to Chair comms industry's leading event

Comms Dealer has made its first announcement of keynote speakers at this year's Comms Vision Convention, to be held at Gleneagles Hotel, 8th-10th November.

Vodafone makes ultrafast fibre investment in Germany

Vodafone is putting around €2bn in investment into ultrafast fibre connections in Germany, the UK company's biggest European market.

The investment will move Vodafone toward 13.7 million new connections to homes and businesses in Germany by the end of 2021.

Midwich opens door to Benelux markets

UK-based audio-visual and document solutions distributor Midwich has bought a majority stake in Gebroeders van Domburg, a distributor of audio-visual and lighting solutions in the Netherlands.

Tech Data brings fitbit wearables to businesses

Tech Data has been appointed as a UK distributor for the full range of fitbit activity trackers, and is looking to extend the reach of the wearables to new areas of the market including the corporate and healthcare sectors.

After recent dips, the worldwide wearables market has bounced back ahead of the launch of a new Apple smartwatch later this month.

Econocom takes major stake in Jade Solutions

Brussels-listed Econocom has taken a major stake in Jade Solutions, a UK-based enterprise mobility solutions provider.

The move sees the Econocom Group continuing its expansion in the UK and Ireland, and is another step forward in its journey towards becoming a full digital services provider, it says.

intY advances global growth strategy

European cloud distributor intY has revealed plans to triple its US partner network over the next 12 months. The company also plans to expand into the Middle East and Africa.

As part of the US growth strategy the firm will expand from its current base in Seattle to a new operation in Utah.

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