Tollring, the provider of telecoms data analytics and visualisation solutions, has struck a European distribution agreement with SIPHON Networks.
Tollring's icall suite (iCS) delivers integrated call management, as a hosted or on-premise solution, which allows customer-facing teams with SLAs/target commitments to monitor inbound and outbound calls on any device.
iCS online integrates with the hosted BroadWorks communication system to deliver call analytics via reports, dashboards and wallboards via a web browser. The intuitive 'click and drill' application is said to be easy to deploy and enables businesses of any size to view call metrics critical to their business.
Managers can frequently monitor caller tolerance, percentage calls answered, abandoned calls and unresolved missed calls to improve customer service and achieve goals. Enhanced level reporting delivers 'real-time' analytics including call data at the end of every call, report scheduling, 'live' wallboards, calls queuing and user presence.
"The solution delivers critical business intelligence, accessible via a web browser and optimised for mobile devices. It will provide our Service Providers with a competitive differentiator and value add for their customers," said Steve Harris, Director, SIPHON Networks.
Tony Martino, MD of Tollring, added: "SIPHON has a wealth of experience in the BroadSoft community across Europe and a proven track record with Hosted Telephony Service Providers.
"Our partnership will help SIPHON to meet increasing market demand and add value to its already strong proposition."