Splicecom's latest version of Vision (v1.7), the modular Business Management application suite for cloud, on-premise and blended requirements, offers business analytics information and ongoing reviews and future business planning.
"The analysis is used by companies small and large to increase sales, improve customer service and identify opportunities for new services and products," said Robin Hayman, Splicecom's Director of Marketing & Product Management.
"Additionally, Vision helps in the management and cost control of both infrastructure and staff. Vision blends the elements of Call Management, Call Recording and real-time Dashboards and Wallboards into an analytics solution, where the whole is far greater than the sum of the parts.
"This latest Vision release adds a fresh look and feel, several new standard reports and usability enhancements to wallboards and dashboards. In addition, the increased demand we've seen over the past 18 months also means that we've focused heavily on expanding our Call Centre capabilities in Vision v1.7."