New Daisy Group CEO Neil Muller is well on the way to completing his mammoth personal mission to speak to every employee working within his company in what he describes as 'pub speak' to help him establish a 'belief mechanism' within the rapidly expanding business.
Unveiling his comprehensive 'One Daisy development and growth' plan for the now £600m Group, recently enlarged by the £135m acquisition of Phoenix IT Group and its 2,000-plus employees, Muller said he wanted to share his and Chairman Matt Riley's ambitions with everyone working for Daisy.
"I have spoken face to face to 1,500 people already and I have about 2,500 to go," said Muller. "It's a long process but we're only as good as our people and our teamwork. There's no short-cut because it's extremely valuable.
"To get where we want to be, it's important for us all to feel a real sense of purpose, belonging and belief within the team. Yes we are a £600m business, but we are operating in a £10 billion addressable market so the growth potential is enormous. Fully engaged employees delivering unrivalled customer satisfaction is key to fulfilling our aims."
Muller, who ran Computacenter's UK business for the last four years, said those aims extended to further increasing Daisy's market share in the 10-500 seat SMB market by working in alignment and in support of indirect and channel partners; being a credible and alternative player in the 500-2,000 seat mid-market; and helping to serve the enterprise market with an indirect go-to-market strategy through System Integrators and large IT Infrastructure partners.
"In the mid-market space we want to be a credible alternative for customers looking to buy both unified business communications and IT infrastructure services from a single services provider," added Muller.
"To do this, being big enough to cope and small enough to care will be our mantra. Our key focus in the months ahead is to mature, integrate and deliver on our customer promises. Forty nine companies all brought together into 'One Daisy' will be a hugely valuable partner for our customers and partners."