Banking on technology
What should ICT providers put at the heart of their approach to the finance sector? TIG CEO Des Lekerman has the answers.
Features
Dunne’s growth recipe
When cheffing no longer cut it, Managing Director Martin Dunne decided to cause a stir in the comms industry and bring Mtech Communications to the boil.
Truly in the Pink
Embarking on a franchisee recruitment campaign is the latest in a long line of measures intended to boost Pink Connect’s growth prospects, explains Managing Director James Pink.
Rise of omni-channel
Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology is the order of the day.
Chiming with the times
Audio Productions UK Director Andrew Jones is right to trumpet the services his company offers ICT resellers. They are, after all, music to your ears.
Empowering the IoT
In explaining the market potential of LTE Cat-M1 and NB-IoT, Zest4’s Head of M2M and IoT Anton Le Saux and Arkessa’s Head of Solutions Chris Williams expose the high potency of low power connectivity.
Preparation key for PE
FPE Capital Managing Partner David Barbour gets down to the specifics of how resellers should go about attracting the private equity backing that could take their business to the next level.
Smarten up the journey
Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly integrated customer journeys need to be much smarter, says James Hughes, Head of Solutions, Cloud and CCaaS at Sabio.
Why leasing matters
To what extent is leasing an ancient profession with a modern purpose? Shire Leasing National Account Manager Dan MacKrell explains…
Next generation comms
The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that they have at their disposal the means to meet ever greater communication demands from a new generation of end customers.
Silver Cloud goes blue
Anyone seeking confirmation of the shift to web-based telecoms should turn their eyes north where Glasgow-based Silver Cloud is now enthusiastically offering customers solutions from the ‘Blue PBX’ company Wildix.
Streetwise with Disneur
After former TV Apprentice Vincent Disneur found himself at the wrong end of Lord Alan Sugar’s pointed finger the Head of Sales and Marketing returned to Union Street’s HQ more determined than ever.
M247 in growth mode
M247 CEO Jenny Davies has advanced a growth strategy that serves both the market and channel partners.
Partnerships key to 5G
What impact will 5G have on the comms industry? SSE Enterprise Telecoms CEO Colin Sempill assesses what he believes to be ‘the channel’s biggest opportunity’.
Contact centre whizz on the up
BrightCloud CEO Alex Morrison’s clear inspiration has always been to match customer challenges with bespoke tech solutions.
A time for true leadership
How carriers perform on the full fibre stage could decide their fate, and it is hard to imagine a more determined protagonist than TalkTalk Business Managing Director Kristine Olson-Chapman.
Meet a man with a plan
Forget ‘wait and see’ when it comes to business planning. The only solution to the long-term challenge facing every entrepreneur is to make an exit plan and stick to it, argues net:telecom Managing Director Henry Forde.
Harnessing change
Managing change is the cardinal issue for most ICT resellers who face direct challenges and opportunities on a number of fronts, according to speakers at this year’s Margin in Voice and Data symposium (Forest of Arden, Coventry, July 4th)
Billing for compliance
As at all times when Ofcom regulation that impacts CPs comes into light, the channel undergoes a learning project to evaluate and understand the implications of fresh policies.
Opportunities in UCaaS
UCaaS has proved slow in unlocking the riches of the digital age for the channel, but according to Gamma’s Head of UCaaS and Mid-Market Sales Paul Gibbs the time for an upsurge is now and SMEs are prime targets.