Brecon Beacons National Park Authority's 100-plus remote staff and home workers are now better connected following the implementation of a new comms infrastructure from Unify.
Unify's OpenScape Voice technology is being delivered to the National Park Authority's HQ in Brecon via the Unify Wales portfolio, a suite of SIP gateway, hosted telephony and hosted contact centre services which is available to all public sector organisations in Wales and is exclusively enabled by Public Sector Broadband Aggregation (PSBA), a secure managed network service connecting public services in Wales.
The National Park Authority was previously using an ISDN telephony system that allowed only 16 simultaneous connections at any one time. Moving telephones from one location to another was a challenge as the previous system was on-premise, with each phone requiring its own networking port.
Selecting the OpenScape Voice solution enabled Brecon Beacons National Park Authority to become a more flexible and mobile workforce, able to take and make calls with virtually no limit on the number of connections, as well as the ability to reroute calls to mobile phones, allowing staff to work remotely when necessary.
As OpenScape Voice does not require a fixed line, being a hosted solution in this instance, IT staff at the National Park Authority can now switch a phone from one location in an office to another.
Kevin Booker, IT Systems Officer at Brecon Beacons National Park Authority, said: "We have undertaken a bold approach to enable our staff and volunteers to communicate and work with one another effectively regardless of location or current call volumes.
"Unify's OpenScape Voice has helped us deliver flexibility and the ability to work more effectively with remote teams, while maintaining the reliability of our communication systems within the park which is directly related to staff safety.
Nia Morgan, Alliance Director, Wales from Unify, commented: "The National Park Authority is a fantastic example of where modern communications systems can make a huge, palpable benefit in a short space of time."