European IT infrastructure services provider SCC has partnered with Agilitas to support its inventory handling in France.
Shaun Lynn, CEO of Agilitas, said: "Growing logistics costs, in terms of manpower, maintenance, storage and control of IT inventory, were detracting SCC France from its core business activities.
"While it was important for us to provide a solution that could be effectively implemented, with clear cost benefits, more crucial was our understanding of SCC France's business and ability to listen to their needs and adapt to changes in their business."
As a 24/7 operational business, implementing a solution swiftly with no impact to SCC's current service strategy was paramount. Agilitas had to deliver a two hour SLA in place for critical inventory across France.
A key component of the Agilitas solution was purchasing SCC's entire Server and Storage inventory supply. Incorporating SCC France's stock into Agilitas' own infrastructure, while still remaining operational, was the first step in removing the costs and resources for SCC France of managing their own inventory.
In addition to this, Agilitas also took responsibility for the planning, procurement and stocking of all associated spare parts for the SCC France, to support them in its on-going IT services business across France.
Alain Brunard - SCC SA, Director Production Maintenance, commented: "For many years Agilitas has been a trusted supplier of quality spare parts for SCC Services France. As a result of their excellent track record, SCC decided to significantly increase their business with Agilitas within the last 12 months by entrusting the care of supplying necessary spare parts to support the maintenance contracts across the SCC Services France install base for Server, Storage, and Networking.
"After an in depth analysis of inventory and SLA figures, SCC and Agilitas started a collaborative project, including Agilitas taking on SCC's existing stock and assuring at the same time the replenishment, availability, and delivery of these spare parts for the SCC account. After many months delivering the service, SCC can appreciate the efforts and rigour deployed by Agilitas in order to move closer to contractual objectives.
"We can equally appreciate the technical competence provided by Agilitas to support specific operations and form a few collaborations. The finalisation of a Services Pricebook should permit SCC to have the power to construct more competitive offerings and this in turn will be quicker for our Pre-Sales collaborators."