Sabio has introduced Avaya functionality as part of an integrated hosted contact centre offering.
The Sabio OnDemand services is based on Avaya's IP Office Contact Centre technology and offers organisations of all sizes greater flexibility in terms of deployment and payment models, as well as the ability to scale customer engagement services up and down according to demand levels.
"While research firm ContactBabel found that around 48% of UK contact centre operators are currently using cloud-based services within their business, to date less than a quarter of UK contact centre operators have taken advantage of hosted platforms to power their customer contact operations," said Sabio Director, Adam Faulkner.
"Sabio is addressing the growing demand for companies to take advantage of cloud-based customer engagement technologies while enabling a manageable transition from premises-based operations."
Sabio OnDemand solutions are hosted in a Sabio data centre and entirely managed by the firm.
Sabio is Avaya's current Partner of the Year and recently completed its 10th consecutive year as an Avaya Connect Platinum Partner.