Mitel's acquisition of hospitality specialist TigerTMS enables the Canadian vendor to provide a mobile-first and connected guest experience to the fast evolving hotel sector. "For hospitality brands, customer experience and loyalty are key differentiators," said UC industry analyst Phil Edholm.
"Creating a home-away-from home and repeatable in-room and mobile experience at any property anywhere in the world is core to delivering real-time and memorable guest services.
"With TigerTMS, Mitel has made a smart technology buy, bringing in-house a specialised suite of solutions to deliver the connected guest experience on a cloud platform that complements its own voice offering."
Based in the UK with offices throughout Europe and in the US, APAC and the Middle East, TigerTMS is a global hospitality technology specialist providing Hospitality Interface Aggregation, Call Accounting, voicemail and wake up solutions, and IP technologies for smartphones and tablets. Their customer base includes more than 20 of the largest hotel brands in the world, including Hyatt, Marriot and IHG.
"Technology is rapidly changing the hotel guest experience and creating new and differentiated services that can deliver information and services directly to the personal mobile devices of hotel guests," said Rich McBee, President and CEO of Mitel.
"With TigerTMS now part of the Mitel family, we have made a strategic investment which further strengthens our commitment to be the vendor of choice for the hotel industry with a suite of innovative solutions that powers the connection between the hotel guest experience and the hotel."
The TigerTMS organisation will continue to be led by its CEO Simon Udell who joins Mitel as General Manager of the company's Hospitality business unit.
"The pervasive nature of personal devices, wi-fi and mobile access in hotel rooms and the availability of new software and cloud-based IT solutions have created a real opportunity for our hospitality customers to truly enhance their guest experience and drive customer loyalty," said Udell.
"By bringing together Mitel's hospitality voice solutions and cloud capabilities with value added hospitality applications from TigerTMS, we can now offer hotel operators worldwide a complete suite of capabilities."