Mark Proops joins Pragma as Head of Technical Operations

Mark Proops (pictured) has joined Pragma as Head of Technical Operations, moving from Civica Cloud and Managed Services where he worked for nine years.

His experience includes heading up a mix of technical support teams including network operations, data centre management and infrastructure support.

Proops will build on the reseller support structure for Pragma's Ericsson-LG iPECS cloud and UC proposition.

With new Ericsson-LG iPECS on-premise, cloud and UC application products in the pipeline, Proops will also focus on training reseller technical engineers.

Will Morey, Sales and Marketing Director at Pragma, said: "We welcomed Mark Proops on-board to further strengthen Ericsson-LG position in the market. His wealth of experience and capabilities will help us to continue moving our technical support offering in the right direction."

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