FCS introduces badge for telecoms service standards

The Federation of Communication Services (FCS) has announced the first in a series of telecoms service standards under the banner 'FCS Mark of Excellence'.

The first 'badge' to be won is the Fraud Mitigation Standard, designed to reduce the costs of potential fraud brought about by the rise in hacking attacks on business networks. 

The marker shows that  SIP trunk provider member companies have the ability to protect the reseller/client relationship by enabling end users or resellers to control access to called destinations and limit the amount of daily minutes.

The FCS plans to produce a similar Fraud standard for Traditional Digital Telephony services. Next in the pipeline is a Dispute Resolution standard that will set out how channel providers who have met the criteria will deal with any issues that arise in the switching and porting processes.

"As a trade association, we welcome the collaborative drive from within our membership to attain standards," said Chris Pateman, CEO, FCS.

"We believe the Fraud Standard is a great starting point for a range of subjects that members can work to achieve and allow them to display the FCS Mark of Excellence."

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