Aspect Software is the first contact centre focused company to join the Cloud Industry Forum (CIF).
Mark King, Senior VP Europe & Africa at Aspect Software, stated: "As businesses look to progress with cloud-based technology it is important that the industry adheres to guidelines and rules in order to educate users and create a better and safer cloud for everyone, all of which the Cloud Industry Forum provides."
Alex Hilton, CEO of the Cloud Industry Forum, added: "Aspect is the first organisation from the to become a CIF member, and hopefully the example it sets will provide a platform for others in the industry to join as well.
"Aspect is an enabler for a truly agile business operation and the commercial exploitation knows no limit at this time, with strategies such as omni-channel aiding the way people collaborate and operate."