Hats off to Surrey-based Bellcom, winner of Zen Internet’s new Circle of Excellence rewards programme.
The scheme aims to recognise Zen partners that deliver service excellence as rated by their customers. It was executed in collaboration with the Institute of Customer Service which collated the results of an independent NPS survey to Zen’s partner customers.
Bellcom MD Steve Bellamy commented: “We support a wide range of customers with a commitment to meeting their needs through the most appropriate technology available and pride ourselves on offering a personal service.”
The four other companies named in the Circle of Excellence process were Koala IT, Logic Business Systems, MySon and Transpeed.
Paul Stobart, CEO at Zen, said: “We work in an industry that, rightly or wrongly, has developed a reputation for poor customer service, but it is my firm belief that it shouldn’t be that way.
“We introduced the Circle of Excellence rewards programme so we could recognise those that really do go above and beyond to deliver service excellence and to encourage and support all of our partners as they strive to do the same.”