Poole-based Oak Innovation has merged with sister business OakSI based in Canada in a move designed to bolster support for channel partners and end users.
Oak Innovation's head honcho's Phillip Reynolds and James Emm will continue as Board Directors but the combined company will now be led by their sons CTO David Reynolds and Chief Growth Officer William Emm.
Adam Bardsley will continue as Managing Director.
William Emm said: “This is a natural move that will enable us to grow by leveraging sales, marketing and support strengths across the combined business. I am especially excited about the opportunity ahead for us in North America.
"Organisations are looking to use both qualitative and quantitative metrics to understand customer experience and drive better leadership and decision making."
He confirmed that Oak Innovation will build on existing strengths in recording, analytics and integration.
Last year Oak Innovation introduced nLighten, a cloud recording platform, and PaymentAssist, a cloud-based service that helps organisations to securely manage card payments over the phone.
David Reynolds added: “Over the last few years we have invested heavily in new platforms designed for ease of use and freedom of deployment. This is a great foundation from which to move forward and develop our portfolio.”
Oak Innovation was founded in 1987.