ScanSource has acquired global Salesforce consultancy Canpango in a deal that boosts the distributor's partner CRM services portfolio.
“As our partners continue to move upmarket into larger more complex UCaaS and CCaaS opportunities the requirements for CRM are increasing," stated ScanSource CEO Mike Baur. "Canpango brings experience and professional services around these technologies."
Canpango CEO and co-founder Matt Lautz added: “CRM is at the core of every customer conversation as reliable data allows for more meaningful customer relationships.
"The CRM conversation provides a natural entrance point for partners to extend their current offerings beyond UCaaS and CCaaS to include CRM, marketing automation, business consulting services and more.”
Canpango has circa 70 employees and is headquartered in Milwaukee with offices in Chicago, New York, London and Port Elizabeth, South Africa.
Lautz will lead Canpango as ScanSource’s CRM and business process consulting practice.