Comms Job Vacancies

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The role requires the high-energy pursuit, organisation and management of our customer, dealer and reseller data, focusing heavily on the Nine Group’s retail business at outset.
Using our CRM for data storage and manipulation, the role will be responsible for the creation, maintenance, development and reporting of information and insight to drive engagement.
The role is heavily proactive and represents a pivotal element within the wider marketing team, requiring strong relationships with divisional heads, sales and support functions.
Driving the successful interaction/integration of our CRM with other business systems will be a top priority in this role. Close liaison with the in house CRM development resource will be required to ensure key improvements are delivered in a timely manner and meet the requirements of Nine Group.

HEAD OF CUSTOMER DATA, Luton

Reports to: Group Marketing Director
Roles and Responsibilities
  • Own the scope, accuracy and integrity of Nine Group’s customer data.
  • Identify gaps in our data, then work with Divisional MDs and Line Management to develop and execute plans to maximise the quantity and quality of these data across Nine Group.
  • Liaise with Customer Marketing to ensure that customer, dealer and reseller data are being collected and made available in a format that can support segmentation, analysis and campaign work.
  • Liaise with in house CRM development to ensure the forward roll out and development of the CRM platform’s functionality meets the changing needs of Nine Group.
  • Revenue growth through account management of existing partner relationships.
  • Achievement of targeted business objectives in line with Partner sales plan.
  • Specific management of relationships, agreements, service and commercial. Achieve annual Sales Targets.
  • Work alongside CRM developers to develop and deliver training to in house users of the CRM system to maximise the value of customer data.
  • Create and develop techniques for customer data collection, maintenance and development.
    Recruit and manage a team of customer data administrators, who will be responsible for compiling customer data from all sources, including placing high volumes of outbound calls and transferring legacy information sources to our CRM.
  • Contribute to a change in Group culture and behaviour which places customer data at the very heart of our business and require all staff to respect the importance of data collection and data integrity at all times.
Skills Required:
  • High energy levels, with a driven, result orientated mind set. An achiever.
  • Able to interact confidently and constructively with a wide range of people at all levels, internally and externally, technical and non-technical.
  • High level assertiveness and a laser-like focus on delivery.
  • Excellent verbal and written communication skills, with strong attention to detail.
  • The ability to work as part of a team with a common goal.
  • Well-developed, proactive, can-do, will-fix, customer centric attitude and behaviour.
  • An ability to solve problems in a logical manner, thereby rectifying issues speedily and efficiently.
Qualifications and Experience Required
  • A minimum of two year’s experience of working with a modern CRM platform -Salesforce.com and/or Microsoft Dynamics preferred, but not essential.
  • Degree level qualification, ideally in a business or marketing discipline.
  • Management of a target driven, desk based team, placing high volumes of outbound calls.
Other Information:
  • This role will require occasional out of hours and weekend working, plus some travel to Group HQ in Gloucestershire.
To apply, simply email your CV and a covering letter to: hrsupport@ninegroup.co.uk



BUSINESS DEVELOPMENT MANAGER, West London and Home Counties (Hertford)

Reports to: Managing Director

To provide a beneficial and commercially enhancing solution to the base of Nine Telecom customers, with the ultimate aim of increasing the trust and understanding between the customer and Nine Telecom.

Roles and Responsibilities
  • Achieve the agreed monthly targets
  • To work within a defined geographical area focused on Nine Telecom solutions.
  • Where the customer’s requirement moves out of the SMB “environment” a member of the Enterprise sales team should be engaged.
  • Identifying Nine Solution opportunities for additional business in order to promote the Company’s products and reputation in the industry.
  • Maintain and develop customer relationships through having an increasing and valued understanding of the customers’ business drivers to potential revenue opportunities.
  • Bring fresh insight to the customers’ business that will help them deliver competitive advantage.
  • To carry out and co-ordinate solution presentations and demonstrations using all the resources available.
  • To use the agreed reporting software and input the required data on a timely basis.
  • To produce weekly reports and forecasts to line management on activities and prospects for the purposes of increasing the cross and upsell penetration.
  • Plan and forecast customer sales activities and customer/prospect contact towards achieving agreed targets.
  • Continuously develop the relevant knowledge to increase the service levels to Nine Customers.
  • Forecast and present monthly/quarterly sales figures to the Line Manager.
  • To build Sales relationships with a number of Nine Group Channels in the defined geographical area, work with those channels to identify and close out opportunities that the Channel may not have the resources or capability to deliver.
Skills Required:
  • A comprehensive knowledge of all Nine Telecom Solutions.
  • A comprehensive knowledge of the Nine Business Drivers and the positive effect that they can have on a customer’s business.
  • Must be able to interact confidently with customers across all media.
  • Excellent verbal and written communication skills, with strong attention to detail.
  • The ability to work as part of a team with a common goal.
  • Well-developed, proactive, can-do, will-fix, customer centric attitude and behaviour.
  • An ability to solve problems in a logical manner, thereby rectifying issues speedily and efficiently.
Qualifications and Experience Required
  • Educated to A Level standard
  • A minimum of 12 months successful experience in Business to Business PBX/IT/software sales.
  • A good understanding of general PBX and Data infrastructure.
  • To hold a valid sales accreditation level on Mitel miVoice, miOffice and Unify Solutions.
  • To be accredited on all Nine business solutions.
To apply, simply email your CV and a covering letter to: hrsupport@ninegroup.co.uk
Bureau Billing Analyst

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company's award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks. Union Street's commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

Our Bureau team are seeking Bureau Billing Analyst to join the them at our Head Office, Richmond, Surrey.

PLEASE NOTE: You must have a valid Right to Work in the UK.

Main Job Purpose
  • Run monthly billing for Union Street clients.
  • Run weekly billing checks for our clients using Union Streets billing platform.
  • To provide support in the form of telephone, email and remote dial in support for software applications and products developed by Union Street Technologies Ltd for Bureau customers.
  • The market in which Union Street provides support is very niche and will require an aptitude that will adapt to the software and customer base we support as well as being able to quickly learn the general Telecoms market in which we provide our service.
  • The role will be to support our Bureau clients in an efficient manner with clear instruction and diagnosis to ensure billing is dealt with promptly and accurately.
Duties and Responsibilities
  • To provide a first class bureau billing service to our customers, assisting them with aBILLity software related queries via phone and e mail.
  • Advise customers on potential areas of loss and suggest remedies to increase margin and profitability.
  • Complete regular checks on customers billing platforms.
  • Provide a high level of support to other team members
  • To maintain a high degree of customer service for all queries and adhere to all service management principles.
  • To take ownership of nominated Bureau customers to ensure a high degree of customer satisfaction.
  • Respond within the documented SLA’s to enquiries from clients and help them resolve their software problems.
  • Support users in the use of our bespoke aBILLity software by providing necessary training and advice for the customer.
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
Technical Skills
  • Ability to interpret written and spoken requirements
  • Flexible attitude, ability to perform under pressure
  • Ability to work well within a team
  • Excellent communication skills
  • Able to follow procedures
  • Excellent customer service skills
  • A good technical aptitude
  • Willing and quick to learn
Job Benefits (subject to passing probation, availability and Line Manager Authorisation)
  • Kiddi Vouchers
  • Health Care (Opt in)
  • Death in Service
  • Critical Illness Cover
  • Flexible start times based on a 37.5 hour week
Union Street Technologies is an equal opportunities employer and all applications will be treated in the strictest confidence.
For further details on this role contact: Bernice.Martens@unionstreet.uk.com
Application Support Engineer

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company's award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks. Union Street's commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

Our Bureau team are seeking Bureau Billing Analyst to join the them at our Head Office, Richmond, Surrey.

PLEASE NOTE: You must have a valid Right to Work in the UK.

Duties and Responsibilities
  • Act as a single point of contact for phone calls and emails from staff or customers
  • Receiving, logging and managing calls via telephone and email
  • Escalate unresolved calls to the support team manager
  • Log all calls in the Service Desk
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Provide stats for the weekly Service Desk report on call trends
  • Analyses incidents to identify service restoration actions to be taken
  • Assist with classification and prioritisation of incidents
  • Assist others with identifying the impact of incidents
  • Takes incident resolution actions to restore service to customers
  • Monitoring Incident details, including the Configuration Items affected
  • Incident investigation and diagnosis (including resolution where possible)
  • Detection of possible Problems and the assignment of them
  • Problem Management team for them to raise Problem records
  • The resolution and recovery of assigned Incidents
  • Participation in audit activities related to the Incident Management process
  • Monitoring the status and progress towards resolution of assigned Incidents
  • Keeping affected business partners informed about progress
  • Escalating the process as necessary per established escalation policies
  • To preserve information security, report security breaches, in line with the Information Security Policy , and to act in accordance with the requirements of the Information Security Management System.
Person Specification
  • Minimum 1 year previous experience in a similar role
  • Previous Customer Service experience
  • Ability to grasp technical knowledge
  • Previous experience or exposure to an ITIL working environment
Job Benefits (subject to passing probation, availability and Line Manager Authorisation)
  • Kiddi Vouchers
  • Health Care (Opt in)
  • Death in Service
  • Critical Illness Cover
  • Flexible start times based on a 37.5 hour week
Union Street Technologies is an equal opportunities employer and all applications will be treated in the strictest confidence.
For further details on this role contact: Bernice.Martens@unionstreet.uk.com

Scope of the Job: The Channel Development Managers Role is to manage existing Channel customers increasing existing revenues and Develop new Channels customers to achieve a personal annual margin target of £312K.


Channel Development Managers
Primary Functions
  • Identify potential key partners
  • Recruit and manage new channel partners
  • Develop and manage annual Partner business plans
  • Engage with senior level decision makers over the phone and face to face
  • Revenue growth through account management of existing partner relationships
  • Achievement of targeted business objectives in line with Partner sales plan
  • Specific management of relationships, agreements, service and commercial. Achieve annual Sales Targets
  • Build a sales pipeline 3 X Target
  • Achieve activity KPI is line with Management objectives
Personal Specifications: Knowledge
  • * Experience of working in similar organisations
  • * Relationship management and strategic networking
  • * Partner Channel management experience
  • * Worked as an integral part of a team
  • * Worked to strict key targets & objectives
  • * Delivered a solution based sales approach
  • * Realised sales opportunities
  • * Delivered strategic sales demonstrations
Personal Specifications: Skills
  • Honesty
  • Attention to detail
  • Good presentation skills
  • Sales Experience
  • Proven Track record
Other Knowledge
  • SPIN Selling Knowledge
To apply, simply email your CV and a covering letter to: Jennifer.Rosewarne@gcicom.net

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