Comms Job Vacancies

Looking for talented ICT Channel professionals to help build your business?

To list your IT & Comms vacancies here contact:
simon@bpl-business.com

Operations Team Leader

BtL Communication is a supplier of business-to-business IT & telecoms products and services. At BtL, our objective is to provide businesses with tailored solutions that suit their IT and Telecoms requirements whilst lowering costs and improving functionality and efficiency. Our services cover everything from the humble telephone line and mobile to cloud telephony and Office 365 and most things in between. At BtL, we work to foster long-term relationships with our customers and believe in building a partnership with our customers. We carefully assess our customer’s needs before providing the ICT solution best suited to their requirements.

Our Operations Support Desk is seeking an Operations Team Leader to join them at our Head Office, Crowthorne, Berkshire.

You must have a valid Right to Work in the UK. BtL is an equal opportunities employer and all applications will be treated in the strictest confidence.

Role and Responsibilities
  • Support the Operations Manager and the business to maximise customer satisfaction through the timely response in provisioning new orders and service alterations.
  • To answer support calls in a timely professional manner, record details in support tickets, diagnose faults and take appropriate actions in line with BtL process and best practice.
  • Maintain various databases under the direction of the operations manager.
  • Lead your team by example demonstrating a commanding level of care, sense of urgency and priorities, attention to detail, can do attitude, supporting process and best practice.
  • Escalate unresolved calls to the Operations Manager.
Person Specification
  • Experience in a similar role
  • Commanding knowledge of at least 3 of the following topics - Hosted Voice, Broadband, WLR, Business Mobile, O365, Routers and Networking.
  • Ability to grasp technical knowledge
  • Proven advanced troubleshooting skills on telephony, data, computers and their applications
  • Excellent communication skills, verbal and written
Job Benefits (subject to probation, and Management Authorisation)
  • Health Care
  • £22k to £27k depending upon experience

To apply in the first instance please send your CV and cover letter to paul.shirley@btlc.co.uk

Customer Service Engineer (Full-time) - London, UK

The Channel Manager is responsible for managing, supporting, developing and expanding our channel partner community to attain Inclarity’s sales revenue targets. You will be responsible for driving partners to maximise sales and total partnership potential through sales best practices, training and support.

In addition to managing existing channel partners, this role will be responsible for identifying and recruiting new channel partners, including Agents, Systems Integrators, VARs and Managed Service providers.

Specific Activities and Accountabilities:

A. Work with Sales, Sales Engineering and Customer:

1/ Planning & implementation of Professional Services

2/ Provide Installation and Implementation activities for Professional Services:

B. Diagnose and resolve problems originating from customer sites, ensuring customer satisfaction is achieved within the published SSA/SLA agreements for customer response times.

C. Execute Hot Site activities to resolve customer difficulties.

D. Produce Support Documentation

E. Provide Technical Support to Sangoma Customers

Knowledge and Skills
  • In-depth understanding of customer service
  • Excellent communication skills, verbal and written
  • Excellent technical troubleshooting skills using a methodical disciplined approach
  • In-depth knowledge of SIP Protocol—VoIP Telecommunications, computers, networking (Voice and Data), LAN/WAN data networking architectures and routing protocols, IP Telephony Architectures
  • In-depth knowledge of Asterisk or FreePBX
  • Working knowledge of Linux and associated repositories.
  • Working knowledge of traditional telecommunication technologies, such as T1, PRI, ISDN, SS7, Analog FXS/FXO and others
  • Proven advanced troubleshooting skills on telephony, data, computers and their applications
  • Ability to handle demanding customers, serious technical problems or product issues resulting in stressful situations
  • Ability to interface tactfully and effectively with external customers at various technical and management levels
  • Must be a self-starter, possess good organization skills, and the ability to multi-task. Spanish language skills are beneficial
Education and Experience

Bachelor’s degree in Engineering or Applied Science with 2–4 years telephony and/or computer experience or equivalent combination of education and experience.

OR

Technologist in Electronics or Computer Science with 3–5 years telephony or computer experience or equivalent combination of education and experience.

What We Offer
  • Flexible and dynamic work environment
  • Exceptional learning opportunities
  • Great team
  • Opportunity to work with global customers

For the full list of activities and accountabilities you can download the full job description.

Our ideal candidate must be a professional, confident and self-motivated person with much experience in engaging, developing and supporting a growing Channel Sales network. The successful candidate will play a vital part in growing our market share and generating incremental sales revenues.

Channel Manager – Southern Based

The Channel Manager is responsible for managing, supporting, developing and expanding our channel partner community to attain Inclarity’s sales revenue targets. You will be responsible for driving partners to maximise sales and total partnership potential through sales best practices, training and support.

In addition to managing existing channel partners, this role will be responsible for identifying and recruiting new channel partners, including Agents, Systems Integrators, VARs and Managed Service providers.

The successful applicant would have:
  • A strong understanding of the sales process and channel sales.
  • A solid understanding of the hosted VoIP industry and its major players Extensive experience managing distributors and resellers
  • Previous experience within the Telecoms field or similar
  • Self-motivated with strong negotiation skills and exceptional communication skills
  • Strong initiative and drive with the ability to make decisions and act quickly on them
  • A can do attitude who is happy to roll up their sleeves and get involved
  • Demonstrable ability to have achieved previous sales targets
  • Ability to prospect and quickly qualify the new channel opportunities
  • Highly numerate with strong sales tool skills

Inclarity Communications Ltd
Location: Southern based
Head Office: West London
Job Type: Full time
Category: Sales
Email: jaci.hale@inclarity.co.uk
Tel: 0207 952 1815

Dealer Relations Executive Job NE London / Essex OTE £ 35000

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http://jmanetwork.com/index.php/job/5901/

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http://jmanetwork.com/index.php/job/telecoms-technical-support-engineer-job-pjx11843-ne-london/

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http://jmanetwork.com/index.php/job/telecoms-wholesale-channel-sales-mgr-job-cjx11805-any-uk/

DATA Connectivity / Hosting Sales – Berkshire Job Berkshire OTE £ 90000

Our client is a well-established provider of data infrastructure solutions based in Berkshire that is gearing for growth following a significant market £investment. With its own data centre facilities and a client base of over 250 corporate customers, our client is expanding its activities into both channel and direct sales arenas. This company has a unique resource offering for its clients that combines owned data centre resources and advanced data connectivity.

http://jmanetwork.com/index.php/job/telecoms-data-connectivity-hosting-sales-berkshire-job-cjx11842/

Field Sales – Unified Comms – Northern postcodes Job OTE £ 50000

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http://jmanetwork.com/index.php/job/telecoms-field-sales-unified-comms-northern-postcodes-job-cjx11838-northern-postcodes/

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