|Company: Focus Group
Position: Telephone Engineer
Salary: Negotiable: depending on experience
Start Date: As soon as possible
The Focus Group is a leading communications, IT and data provider for businesses throughout the UK. Established in 2003, our excellence spans across a broad range of products, and holds a portfolio which includes Telecom, Mobile, Network Services, IT, Digital Media, Energy, Integration and Innovation. To facilitate this we work with global brands such as BT, Gamma Telecom, Vodafone, 02, Exponential-e, Samsung, Microsoft, Pragma and Westcon.
As a firm we value integrity, honesty, openness, personal excellence and continual improvement. We strive to offer the best and be the best to both our clients and staff.
Focus Group are looking for a qualified telephone engineer to join a fast paced & vibrant in-house
The successful candidate will have:
If you would like to apply, please send your CV to Daniel.firstname.lastname@example.org
TELECOMS Unified Comms Field Sales – London and South East Job CJX11624 South East
Unified Comms Field Sales – London and South East Job South East OTE £ 80000
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TELECOMS Channel Dev Mgr for Hosted / Cloud Sales Job CJX11615 North
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TELECOMS ICT & Hosted Telephony – Sales – B2B – New Business Job CJX11622 Surrey
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Our client is a Unified Communications provider with over 15 years of success and growth. They partner with the likes of Vodafone, Microsoft, BT, Virgin, EE, Colt, HP and more to deliver best of breed solutions to small/medium/enterprise clients throughout UK and parts of Europe.
Company: TMS Solutions
Position: Business Partner Support Account Advisor
We are looking for an ambitious individual with plenty of charisma and personality to work within our Business Support Team. This position can at times be demanding so a good team spirit, sense of humour and the ability to prioritise are essential.
The telecoms industry is very complex so an understanding of Telephony including WLR3, Broadband and hosted solutions would be an advantage. The ideal candidate would have a keen eye for detail and be confident with assisting customers regarding their billing and other account queries.
The position would include liaising with partners and suppliers, providing email, telephone and ordering support. Tasks will include all / some of the following;
Customer rate amendments
Resolution of customer billing queries
Creation of new tariffs and support on existing tariffs
Transferring customer fixed lines and broadband services
Arrange for the porting of non-geographical numbers
Reviewing network provisioning requests to ensure successful implementation
Upgrading and converting of existing lines to customer's requirements
Account management on all new deals during the transfer processes
Liaising with customers over the phone and in written correspondence in a professional and efficient manner
Liaising with other providers to ensure that transfers are managed in accordance with customer requirements
Supporting customers with queries and liaising with any necessary company or other department
Liaising with the Technical teams to ensure smooth install processes
Providing an efficient and high quality front line support on customer line and broadband faults
Setting up and maintaining accounts on the in house billing platform
Ensure all internal systems are updated with the provisioned changes
If you don't have telecoms experience and product knowledge but would like a career change and have the essential skills we will consider your application as full training will be given to the successful candidate.
Benefits include up to 25 days holidays plus Bank holidays and Christmas shutdown, Company Bonus scheme, pension, health care, free parking. Salary dependent on experience.
Laura.Simpkins@tms.co.uk or call 01235 526600