Comms Job Vacancies

Looking for talented ICT Channel professionals to help build your business?

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Customer Service Engineer (Full-time) - London, UK

The Channel Manager is responsible for managing, supporting, developing and expanding our channel partner community to attain Inclarity’s sales revenue targets. You will be responsible for driving partners to maximise sales and total partnership potential through sales best practices, training and support.

In addition to managing existing channel partners, this role will be responsible for identifying and recruiting new channel partners, including Agents, Systems Integrators, VARs and Managed Service providers.

Specific Activities and Accountabilities:

A. Work with Sales, Sales Engineering and Customer:


1/ Planning & implementation of Professional Services

2/ Provide Installation and Implementation activities for Professional Services:

B. Diagnose and resolve problems originating from customer sites, ensuring customer satisfaction is achieved within the published SSA/SLA agreements for customer response times.

C. Execute Hot Site activities to resolve customer difficulties.

D. Produce Support Documentation

E. Provide Technical Support to Sangoma Customers

Knowledge and Skills
  • In-depth understanding of customer service
  • Excellent communication skills, verbal and written
  • Excellent technical troubleshooting skills using a methodical disciplined approach
  • In-depth knowledge of SIP Protocol—VoIP Telecommunications, computers, networking (Voice and Data), LAN/WAN data networking architectures and routing protocols, IP Telephony Architectures
  • In-depth knowledge of Asterisk or FreePBX
  • Working knowledge of Linux and associated repositories.
  • Working knowledge of traditional telecommunication technologies, such as T1, PRI, ISDN, SS7, Analog FXS/FXO and others
  • Proven advanced troubleshooting skills on telephony, data, computers and their applications
  • Ability to handle demanding customers, serious technical problems or product issues resulting in stressful situations
  • Ability to interface tactfully and effectively with external customers at various technical and management levels
  • Must be a self-starter, possess good organization skills, and the ability to multi-task. Spanish language skills are beneficial
Education and Experience

Bachelor’s degree in Engineering or Applied Science with 2–4 years telephony and/or computer experience or equivalent combination of education and experience.

OR

Technologist in Electronics or Computer Science with 3–5 years telephony or computer experience or equivalent combination of education and experience.

What We Offer
  • Flexible and dynamic work environment
  • Exceptional learning opportunities
  • Great team
  • Opportunity to work with global customers

For the full list of activities and accountabilities you can download the full job description.

Our ideal candidate must be a professional, confident and self-motivated person with much experience in engaging, developing and supporting a growing Channel Sales network. The successful candidate will play a vital part in growing our market share and generating incremental sales revenues.

Channel Manager – Southern Based

The Channel Manager is responsible for managing, supporting, developing and expanding our channel partner community to attain Inclarity’s sales revenue targets. You will be responsible for driving partners to maximise sales and total partnership potential through sales best practices, training and support.

In addition to managing existing channel partners, this role will be responsible for identifying and recruiting new channel partners, including Agents, Systems Integrators, VARs and Managed Service providers.

The successful applicant would have:
  • A strong understanding of the sales process and channel sales.
  • A solid understanding of the hosted VoIP industry and its major players Extensive experience managing distributors and resellers
  • Previous experience within the Telecoms field or similar
  • Self-motivated with strong negotiation skills and exceptional communication skills
  • Strong initiative and drive with the ability to make decisions and act quickly on them
  • A can do attitude who is happy to roll up their sleeves and get involved
  • Demonstrable ability to have achieved previous sales targets
  • Ability to prospect and quickly qualify the new channel opportunities
  • Highly numerate with strong sales tool skills

Inclarity Communications Ltd

Location: Southern based

Head Office: West London

Job Type: Full time

Category: Sales

Email: jaci.hale@inclarity.co.uk

Tel: 0207 952 1815

Dealer Relations Executive Job NE London / Essex OTE £ 35000

Our client is a well-known, established Telecoms wholesale provider that has become a close client of JMA over recent years. Good people, selling good products and giving their staff good careers. This exciting fast growing business is looking for a vibrant individual that enjoys a fast paced sales environment and is looking for a challenge.

http://jmanetwork.com/index.php/job/5901/

Wholesale Billing Manager Job London OTE £ 35000

This award-winning, high profile company is looking for an individual that is looking for the chance to “make a difference” within the industry, a chance to be part of something big!

http://jmanetwork.com/index.php/job/telecoms-wholesale-billing-manager-job-pjx11822-london/

Technical Support Engineer Job NE London £40000

As a Telecoms Technical Support Engineer working for a leading Communications & Technology company you will be responsible for providing technical support to voice, data and networking services. You will have previous experience of supporting these services in an ISP/Telecoms environment and will ideally have working knowledge of Broadsoft, Mitel or any other voice platform.

http://jmanetwork.com/index.php/job/telecoms-technical-support-engineer-job-pjx11843-ne-london/

Wholesale Channel Sales Mgr Job Any UK OTE £ 90000

This exciting fast growing business is looking for a vibrant individual that enjoys a fast paced sales environment and is looking for a challenge. As one of the fastest growing telecoms companies in the UK only the best is good enough. We are looking for an enthusiastic, target driven, individual with experience at building relationships with dealers in the UK.

http://jmanetwork.com/index.php/job/telecoms-wholesale-channel-sales-mgr-job-cjx11805-any-uk/

DATA Connectivity / Hosting Sales – Berkshire Job Berkshire OTE £ 90000

Our client is a well-established provider of data infrastructure solutions based in Berkshire that is gearing for growth following a significant market £investment. With its own data centre facilities and a client base of over 250 corporate customers, our client is expanding its activities into both channel and direct sales arenas. This company has a unique resource offering for its clients that combines owned data centre resources and advanced data connectivity.

http://jmanetwork.com/index.php/job/telecoms-data-connectivity-hosting-sales-berkshire-job-cjx11842/

Field Sales – Unified Comms – Northern postcodes Job OTE £ 50000

Our client is a highly successful supplier of next generation, Unified Communications solutions to businesses across the UK. Financially secure, with an excellent record in customer service this company provides Mobile, Fixed, Voice and Data solutions from four office locations to cover the whole UK. A very longstanding customer of JMA, we cannot recommend this employer too highly.

http://jmanetwork.com/index.php/job/telecoms-field-sales-unified-comms-northern-postcodes-job-cjx11838-northern-postcodes/

The role requires the high-energy pursuit, organisation and management of our customer, dealer and reseller data, focusing heavily on the Nine Group’s retail business at outset.
Using our CRM for data storage and manipulation, the role will be responsible for the creation, maintenance, development and reporting of information and insight to drive engagement.
The role is heavily proactive and represents a pivotal element within the wider marketing team, requiring strong relationships with divisional heads, sales and support functions.
Driving the successful interaction/integration of our CRM with other business systems will be a top priority in this role. Close liaison with the in house CRM development resource will be required to ensure key improvements are delivered in a timely manner and meet the requirements of Nine Group.

HEAD OF CUSTOMER DATA, Luton

Reports to: Group Marketing Director
Roles and Responsibilities
  • Own the scope, accuracy and integrity of Nine Group’s customer data.
  • Identify gaps in our data, then work with Divisional MDs and Line Management to develop and execute plans to maximise the quantity and quality of these data across Nine Group.
  • Liaise with Customer Marketing to ensure that customer, dealer and reseller data are being collected and made available in a format that can support segmentation, analysis and campaign work.
  • Liaise with in house CRM development to ensure the forward roll out and development of the CRM platform’s functionality meets the changing needs of Nine Group.
  • Revenue growth through account management of existing partner relationships.
  • Achievement of targeted business objectives in line with Partner sales plan.
  • Specific management of relationships, agreements, service and commercial. Achieve annual Sales Targets.
  • Work alongside CRM developers to develop and deliver training to in house users of the CRM system to maximise the value of customer data.
  • Create and develop techniques for customer data collection, maintenance and development.
    Recruit and manage a team of customer data administrators, who will be responsible for compiling customer data from all sources, including placing high volumes of outbound calls and transferring legacy information sources to our CRM.
  • Contribute to a change in Group culture and behaviour which places customer data at the very heart of our business and require all staff to respect the importance of data collection and data integrity at all times.
Skills Required:
  • High energy levels, with a driven, result orientated mind set. An achiever.
  • Able to interact confidently and constructively with a wide range of people at all levels, internally and externally, technical and non-technical.
  • High level assertiveness and a laser-like focus on delivery.
  • Excellent verbal and written communication skills, with strong attention to detail.
  • The ability to work as part of a team with a common goal.
  • Well-developed, proactive, can-do, will-fix, customer centric attitude and behaviour.
  • An ability to solve problems in a logical manner, thereby rectifying issues speedily and efficiently.
Qualifications and Experience Required
  • A minimum of two year’s experience of working with a modern CRM platform -Salesforce.com and/or Microsoft Dynamics preferred, but not essential.
  • Degree level qualification, ideally in a business or marketing discipline.
  • Management of a target driven, desk based team, placing high volumes of outbound calls.
Other Information:
  • This role will require occasional out of hours and weekend working, plus some travel to Group HQ in Gloucestershire.
To apply, simply email your CV and a covering letter to: hrsupport@ninegroup.co.uk
Bureau Billing Analyst

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company's award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks. Union Street's commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

Our Bureau team are seeking Bureau Billing Analyst to join the them at our Head Office, Richmond, Surrey.

PLEASE NOTE: You must have a valid Right to Work in the UK.

Main Job Purpose
  • Run monthly billing for Union Street clients.
  • Run weekly billing checks for our clients using Union Streets billing platform.
  • To provide support in the form of telephone, email and remote dial in support for software applications and products developed by Union Street Technologies Ltd for Bureau customers.
  • The market in which Union Street provides support is very niche and will require an aptitude that will adapt to the software and customer base we support as well as being able to quickly learn the general Telecoms market in which we provide our service.
  • The role will be to support our Bureau clients in an efficient manner with clear instruction and diagnosis to ensure billing is dealt with promptly and accurately.
Duties and Responsibilities
  • To provide a first class bureau billing service to our customers, assisting them with aBILLity software related queries via phone and e mail.
  • Advise customers on potential areas of loss and suggest remedies to increase margin and profitability.
  • Complete regular checks on customers billing platforms.
  • Provide a high level of support to other team members
  • To maintain a high degree of customer service for all queries and adhere to all service management principles.
  • To take ownership of nominated Bureau customers to ensure a high degree of customer satisfaction.
  • Respond within the documented SLA’s to enquiries from clients and help them resolve their software problems.
  • Support users in the use of our bespoke aBILLity software by providing necessary training and advice for the customer.
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
Technical Skills
  • Ability to interpret written and spoken requirements
  • Flexible attitude, ability to perform under pressure
  • Ability to work well within a team
  • Excellent communication skills
  • Able to follow procedures
  • Excellent customer service skills
  • A good technical aptitude
  • Willing and quick to learn
Job Benefits (subject to passing probation, availability and Line Manager Authorisation)
  • Kiddi Vouchers
  • Health Care (Opt in)
  • Death in Service
  • Critical Illness Cover
  • Flexible start times based on a 37.5 hour week
Union Street Technologies is an equal opportunities employer and all applications will be treated in the strictest confidence.
For further details on this role contact: Bernice.Martens@unionstreet.uk.com
Application Support Engineer

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.The company's award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks. Union Street's commitment to developing innovative software is matched by its commitment to providing comprehensive training, support, consultancy, and account management for its clients, ensuring they are able to leverage maximum value from its solutions.

Our Bureau team are seeking Bureau Billing Analyst to join the them at our Head Office, Richmond, Surrey.

PLEASE NOTE: You must have a valid Right to Work in the UK.

Duties and Responsibilities
  • Act as a single point of contact for phone calls and emails from staff or customers
  • Receiving, logging and managing calls via telephone and email
  • Escalate unresolved calls to the support team manager
  • Log all calls in the Service Desk
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Provide stats for the weekly Service Desk report on call trends
  • Analyses incidents to identify service restoration actions to be taken
  • Assist with classification and prioritisation of incidents
  • Assist others with identifying the impact of incidents
  • Takes incident resolution actions to restore service to customers
  • Monitoring Incident details, including the Configuration Items affected
  • Incident investigation and diagnosis (including resolution where possible)
  • Detection of possible Problems and the assignment of them
  • Problem Management team for them to raise Problem records
  • The resolution and recovery of assigned Incidents
  • Participation in audit activities related to the Incident Management process
  • Monitoring the status and progress towards resolution of assigned Incidents
  • Keeping affected business partners informed about progress
  • Escalating the process as necessary per established escalation policies
  • To preserve information security, report security breaches, in line with the Information Security Policy , and to act in accordance with the requirements of the Information Security Management System.
Person Specification
  • Minimum 1 year previous experience in a similar role
  • Previous Customer Service experience
  • Ability to grasp technical knowledge
  • Previous experience or exposure to an ITIL working environment
Job Benefits (subject to passing probation, availability and Line Manager Authorisation)
  • Kiddi Vouchers
  • Health Care (Opt in)
  • Death in Service
  • Critical Illness Cover
  • Flexible start times based on a 37.5 hour week
Union Street Technologies is an equal opportunities employer and all applications will be treated in the strictest confidence.
For further details on this role contact: Bernice.Martens@unionstreet.uk.com

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