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UK consumers less tolerant to poor service than US counterparts, finds research

New research from NewVoiceMedia reveals that UK consumers are less tolerant to poor customer service than those in the US.

Cloud billing to spur subscription revolution, claims survey

A new survey by Cerillion Technologies, polling the views of more than 200 senior IT professionals across a broad range of industry verticals, has revealed that more than half of all businesses today (53%) are still using either an in-house-developed system or manual processes to bill their customers.

High IM traffic forecast but low revenues

Instant Messaging to account for 75% of mobile messaging traffic by 2018, but only generate 2% of revenues, according to Juniper Research.

UK lags US in cyber security, finds research

Just 17 per cent of UK business leaders see cyber security as a major priority, compared to 41 per cent in the US, research from BT has revealed.

The research, which assessed attitudes to cyber security and levels of preparedness among IT decision makers, highlights that UK businesses are lagging behind their US counterparts in crucial areas.

Enterprise software shines bright

Enterprise software is the winner in IDC's latest picture of IT spending in 2014. According to the new International Data Corporation (IDC) Worldwide Black Book, IT spending will be inhibited by the economic slowdown in emerging markets in 2014, in addition to an inevitable deceleration in the growth of smartphones and tablets.

M2M revenues forecast to hit $20bn by 2015

Machine to Machine (M2M)) service revenues will reach $20bn globally in 2015 as players across the M2M industry focus on simplifying the process of rolling out M2M for the end user, according to a new report from Juniper Research.

PC shipments down again, say analysts

Both IDC and Gartner say PC shipments fell again last quarter. They respectively estimate PC shipments fell 5.6% and 6.9% Y/Y in Q4. Those numbers represent improvements from estimated Q3 declines of 7.6% and 8.6%, however.

Ovum outlines M2M opportunities

Although machine-to-machine (M2M) technology is a bright spot in the rapidly maturing mobile industry, operators will not realise its full potential without strategic partnering, according to Ovum.

Forecasts from the global analyst firm show that over the next five years, M2M revenues will grow to reach $44.8bn, with more than a third coming from Asia-Pacific.

Wholesale and enterprise telecoms channel to hot up in 2014

The wholesale telecoms industry will soon wake up to customers' shifting priorities, the risks posed by internal conflict between wholesale and enterprise channels, the threats posed by new entrants into the market, and signs that structural change is finally coming to voice interconnection.

Data Centre growth puts pressure on average price levels, finds report

There will be mixed results for Data Centre providers over the next five year period, according to Tariff Consultancy (TCL) in its latest report.

Average Data Centre pricing remains stable over time, with average standard rack space rates from 2010 to 2013 being broadly unchanged over the 23 Country Markets surveyed.

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Strong arguments build the case for productisation

Productisation and specialisation are a blazing contradiction in terms but paradoxically their coexistence could be the key to unlocking sales in the future, according to delegates who took part in a round table debate hosted by Comms Dealer and supported by Entanet.

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