Preliminary research by Ovum shows that 90 per cent of organisations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.
EMEA PC sales fell in the third quarter by nearly 10% yr/yr, in line with IDC forecasts, the analyst says. PC shipments remained constrained particularly in the home segment, which continued to suffer from weak consumer demand amid an ongoing budget shift to tablets.
Tablets are ever more prevalent in the workplace, and while they are not usually a replacement for a desktop or laptop their capabilities provide opportunities for organisations to update and change their business processes, according to global analyst firm Ovum.
Inertia and complacency towards new technology is simply not an option for any organisation, according to Capgemini Consulting which (in partnership with MIT Sloan Management Review) conducted a global survey into Digital Transformation.
The global telecoms industry's revenues will remain roughly flat over the next few years, with a decline in spending on voice services counterbalanced by growth in spending on mobile and fixed (broadband) data services, according to global analyst firm Ovum.
Microsoft Windows missed the late summer market, according to researchers at Context.
Sales of tablets across Western European Distribution increased by 76% year-on-year during the first eight weeks of Q3 2013, and by 23% sequentially, with Android the clear winner, according to the data.
Report by Stuart Gilroy: Cloud communications integrator Content Guru in conjunction with Comms Dealer has hosted a working lunch for industry leaders with an agenda to assess the state of the UK cloud market and highlight why the channel must get fully prepared for this growing force in business communications.