VanillaIP claims to have cracked the challenge of creating a truly unified solution with the introduction of user bundles that combine a BroadSoft hosted PBX seat and a mobile SIM from either Vodafone or O2.
The bundles include hosted IP, mobile minutes and texts and extend the capabilities of the VanillaIP Uboss and Broadsoft platforms to any device including mobile.
Fixed and mobile calls along with mobile data are logged at the user level and resellers can provide a combined bill for all services.
The Uboss portal also gives users access to unified call logs and recordings.
"The key capability of the solution is that the GSM mobile is used to tether the user to the VanillaIP platform, meaning all calls are made and received through our BroadSoft system off any device," explained CEO Dave Dadds.
"For users this means a true one number solution with a single voicemail with only the office DDI number being presented. All calls, including those from the mobile, are recorded and available almost immediately within the Uboss portal.
"With new EU rules on roaming, VanillaIP users can take advantage of a complete one number feature set without any additional charge when in Europe.
"We are not selling a bunch of different services here but an integrated and fully meshed user experience."
Users have presence and chat with their colleagues, are able to pull live calls between fixed IP devices and mobile, access corporate directory and pull colleagues into conference calls. They can also configure advanced call routing on the go.
"There is no logic to having the hosted PBX service and the mobile as separate silos," added Dadds.
"We all understand the importance of mobility in our communications strategy, but until now the challenge for the channel has been bringing in mobile functionality, reporting and billing as a single solution for the customer."